Xbox communication with Microsoft Jigsaw is gone

Windows 10, Jigsaw game version 1.9.1911.0

The suggestions from Brad are good; I did them all with Microsoft Support on the line. And have done them since. To no avail.

I've also gone to the Microsoft Casual Games Community and posted there.

Thank you both,

Evelyn

Same problem with Jigsaw - Solitaire works, but not Jigsaw on Surface 4 in the past week. Xbox customer help can't solve it as this is a 'games on windows' problem, they say. Microsoft Answer Desk can't help. And Jigsaw works fine on a Dell Win 10 platform,
so it's something about Jigsaw communicating with the xbox registry server on the Surface 4.

Hello!

Thank you for keeping us updated. Microsoft Jigsaw is a Microsoft Community game. Therefore, the

Microsoft Casual Games Community will be able to answer questions about this particular game. Be sure to let us know the results!

Hi mate try uninstalling and reinstalling the game see if it sorts itself out .

You can always try checking here which is for the Microsoft community games such as solitaire/jigsaw

https://community.microsoftcasualgames.com/games/microsoft-jigsaw/

Hi Gary,



Thanks for coming to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there. There is also a
support sitefor the casual games you can look over also.



Thanks,

Brad

Brad, I am not on facebook. I am not on twitter. I abhor social media except quora and youtube. All I want is my games back and the 110,000 points I accumulated. Also the my collections of jigsaw puzzles which went from about 40 or 50 puzzles down to 3. I
am 80 years old and only want my jigsaw back with the games and points I have earned.