Xbox communication ban

Discus and support Xbox communication ban in XBoX Accessibility to solve the problem; Can anyone tell me how a company can suspend the provision of a service without providing (a) evidence that an "offence" has been committed and (b)... Discussion in 'XBoX Accessibility' started by RichardBinder, Sep 5, 2018.

  1. Xbox communication ban


    Can anyone tell me how a company can suspend the provision of a service without providing (a) evidence that an "offence" has been committed and (b) providing a simple and straightforward form of redress?

    The xbox enforcement team have arbitrarily banned my sons x box account on the basis of hearsay without providing evidence, all the while taking reeipt of my payments to use the service.

    I would welcome others thoughts on this before seeking legal advice.

    :)
     
    RichardBinder, Sep 5, 2018
    #1
  2. Banned for communication then banned from Xbox live 2 days later for nothing

    I understand the communication ban but why the Xbox ban when you've already banned me for communication
     
    King Mayonaka, Sep 5, 2018
    #2
  3. My friend has had a communication ban for no reason

    My friend has ad a communication ban on his account and the time of the ban he wasnt near his xbox what can been done to to the communication ban off
     
    Springersrus16, Sep 5, 2018
    #3
  4. Xbox communication ban

    Hi there,

    Any suspension related items has to be taken up with the Enforcement team who are only contactable via the case review process at https://enforcement.xbox.com.

    Phone/Twitter support are unable to assist with enforcement items.

    You can also post feedback and suggestions at
    https://xboxideas.uservoice.com/
    if you have suggestions on how the process can be improved.
     
    Mistress Sara, Sep 5, 2018
    #4
  5. I would also encourage you to review the Code of Conduct found on the enforcement website as well as the Terms of Service. They both have useful information before you start seeking legal advice.
     
    Ambassador Kingz, Sep 5, 2018
    #5
  6. Suspensions are handed out for a valid violation of the code of conduct. They are examind by the enforcement team, who issue the relevant suspension for the violation.

    You agree to the rules when you sign up for Xbox Live, feel free to print off the terms of use and code of conduct and produce them to your legal advisor.
     
    Njal the Blue, Sep 5, 2018
    #6
  7. Hi Mistress Sara

    I have submitted a case review but am not optimistic that it will receive anything other than a stock response of "our decision is final".

    I will certainly offer some thoughts to the user voice link you kindly provided but I'm pretty sure nothing will change and my family will have to move gaming platforms and I'll close down my Microsoft accounts.

    Regards
     
    RichardBinder, Sep 5, 2018
    #7
  8. Xbox communication ban

    My issue is not with the code of conduct it is with how it is enforced. Why cannot the alleged offender see what he is being accused of?
     
    RichardBinder, Sep 5, 2018
    #8
  9. Also all suspensions are results of an infraction of the xbox code of conduct/terms of use.

    This is how someone gets suspended.

    A player hits a button to send a report to the enforcement team about an infraction.

    The enforcement team then investigates the report including any evidence.

    For example someone sends a message to another player that happens to have a curse word in it that message then gets reported to the enforcement team who will look at that message and determine if there was a violation of the code of conduct.

    If there was a violation then the enforcement team will suspend the communications privileges for that account.

    If there was not a violation then there will be no suspension. and that person that reported the other players profile will go into a list of players that send false reports and if they get to many false reports against their profile they to can get an enforcement
    action against their account.

    So with the system like this there is no way for the enforcement team to go on just "hearsay" EVERY enforcement action is backed up with a specific violation of the code of conduct.

    For privacy purposes the enforcement team will not tell you what specific violation occurred to get the suspension that way a player can not go back and say oh yeah I remember that message and start harassing the player that reported them for the violation.
     
    steeledwand7664, Sep 5, 2018
    #9
  10. I have read the code of conduct. The issue here is about providing proof to the person who is paying for a service that an "offence " has been

    committed.
     
    RichardBinder, Sep 5, 2018
    #10
  11. That's not acceptable! The alleged offender should be provided with evidence.
     
    RichardBinder, Sep 5, 2018
    #11
  12. Smwutches
    Smwutches Guest
    Occasionally with the case review, they do state what caused the suspension. So you will need to wait for their response.
     
    Smwutches, Sep 5, 2018
    #12
  13. Xbox communication ban

    At last , a sensible response. The outcome of the case review will determine my next steps.
     
    RichardBinder, Sep 5, 2018
    #13
  14. Have you considered that your child deleted the offending message. For privacy and to stop reprisals the person that reported is not revealed, nor the message as this would point to the party that reported.
     
    Njal the Blue, Sep 7, 2018
    #14
  15. What you and the other"ambassdors" have failed to understand is that I am paying for a service that has been suspended without knowing why. If that situation arose with say a broadband provider it would be regarded as unacceptable. What makes Microsoft different?
    Are they exempt from the legal and moral obligation to provide what they have been paid for.

    I'm sorry, but all the comments from the "ambassadors" simply tow the Microsoft line which is they can do what they want irrespective of the customer. Perhaps I need to correspond directly with Microsoft management to air my grievances. Conversation over.
     
    RichardBinder, Sep 7, 2018
    #15
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Xbox communication ban

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