Xbox.com web site error code: Xbos-0x80169CF9 d5aa03c5-4007-4e73-940d-bfe5dfee9702

entering 25 digit code for xbox live gold 12 month membership

:)

 

Zoo Tycoon

I purchased and have received and redeemed the codes for the games but seem to be getting an error code trying to redeem the 12 Month Live code.

Xbos-0x80169CF9

Any ideas? It just suggests trying again later.

 

Xbox.com web site error code: Xbos-0x80169CF9 97744f55-ab80-4f9f-abfe-09eb5369d8c0

Hey there CHarL1ExBr0wN!

Sorry to hear about the code redemption issue! I moved your thread to our Xbox One support forums for better visibility.

I would make sure you have tried redeeming that code on your Xbox console as well as our Code Redemption page. Be sure to type each character exactly as it looks on the card! You can also
check out our Xbox Live Code Redemption Troubleshooter for more troubleshooting steps.

if you continue to experience issues activating that code, I recommend contacting our chat or phone support agents through our Contact Us page so they can have a look at the code!

 

Error code is displayed when trying to use a pre paid Xbox Live subscription code when your Xbox Live gold is still in effect. You must wait for the subscription period to end before you can use the code. Pre Paid subscription codes cannot be used to extend
an Xbox Live subscription, only activate it

 

Hey there SkullStryker5!

Just moving this thread out of our error code forums to the proper Xbox 360 support forum!

This code only applies if the main payment instrument the subscription is tied to has been removed before the subscription has ended. You can use these codes to extend memberships, but in this scenario you will need to hang in there until your membership
expires.

Check out our Error 80169CF9 Solutions page, which best describes the issue!