Xbox.com web site error code: Purchase-Billing-40185 8450dd63-ede0-4d42-9c67-ff3afdf2dafa ...

Hey there XxTPERROxX!

Sorry to hear about the code redemption issue! Just a heads up, I moved your thread from our error code forums to the proper Xbox 360 support forum for better visibility.

Have you tried our Code Redemption page as well as your Xbox console? Be sure to giive both a shot and if the issue persists, I recommend following the steps on our Xbox
Live Code Redemption Troubleshooter to troubleshoot the issue further.

If the code continues to not redeem, there could be a billing issue. To get that code looked into, contact our chat or phone support agents through our Contact Us page!

Yeah I'm getting the same message when I tried entering a prepaid code for an Xbox Live gold 12 month subscription.

Is there any update to this?

Hey guys!

Sorry to hear about the code issues! I moved your thread to the proper Xbox One support forum for better visibility.

ScouseJay0151,

There can be reasons that would cause the need to wait until your current membership has expired. One of those is if the card that was used on your current membership was removed. Hold out until your membership has expired and give it another go!

xAxYxTxBx and CAZ,

While it's possible your situations may be similar to ScouseJay0151's, I recommend you both contact our chat or phone support agents through our Contact Us page so they can take a look at your accounts
and your codes. That way we can verify the reasons for the error!

I have the same problem. I have tried for two days now and still the same thing keeps happening.

same thing happened to me. Still cannot find any help or answers . Trying to renew subscription and getting this error: Purchase-Billing-40185