Xbox.com web site error code: 7b78f

Hey there PluckyMite99266!

Sorry to hear about the billing issue. I moved your thread over to the Xbox support forums for better visibility.

For billing issue like these, the best folks to contact are our chat or phone support agents through our Contact Us page.

I *JUST* started getting this error code when trying to access the store or games application on my Nokia Lumia 920. Any resolution to this besides hard reset?

As mentioned, I first noticed this last night when I had a notification on my store live tile that an application update was available (showing a "1"). When I touched the icon to download the update that's when I got the 805a8011 error. It said to log in
to XBOX.COM to fix it. However, no problem there. I then went into the game application, swiped to the right to view my profile and got the same error.

I reset my account password this morning, but it did not fix. Removed two step verification as well.

Very annoying.

Hey guys!

Sorry to hear about the Windows Phone issue! I moved the thread to the proper Xbox support forum for better visibility.

Try these steps below, and if you continue to experience this issue, please create a new thread.

1. Verify your Windows Phone's storage is not full or close to full. Make enough room on your phone if you are closed.

2. Ensure the date and time settings are correct.

3. Factory reset your windows phone.

• Navigate to Settings.
• Select About.
• Select Reset your Phone.

I have the Nokia Lumia 630 and I am having the same trouble with mine too getting the same code every time I try to go in too my app store

Hey there IdleViper!

Sorry to hear about the code issue! I moved your thread to the proper Xbox One support forum for better visibility.

In these scenarios where you're experiencing issues removing a payment option on your billing account, contacting our chat or phone support agents through our Contact Us page
is the best avenue of support to take.

Feel free to post back and let us know how it goes!