Xbox.com web site error code: 0x80169CF9 2220aec1-4ae8-4ef1-ac36-83557dadc507

Hey there DDR Prodigy!

Sorry to hear about the code redemption issue! I moved your thread to our Xbox 360 support forums for better visibility.

I would make sure you have tried redeeming that code on your Xbox console as well as our Code Redemption page. Be sure to type each character exactly as it
looks on the card!

if you continue to experience issues activating that code, I recommend contacting our chat or phone support agents through our Contact Us page so they can have a look at the
code! \/

I need help. I can't redeem my Xbox live card

Hey there INTOXICATION666!

Sorry to hear about the code redemption issue! Just a heads up, I moved your thread from our error code forums to the proper Xbox One support forum for better visibility.

Check out our Error 80169CF9 Solutions page for information on what causes this error and what to do. To save you some time, here is a quote from that page that best
explains what needs to be done.

Because the payment instrument has been removed from your current membership, you will not be able to add a prepaid code or token for a membership while your current membership is still active. You must wait until your current membership has ended
to redeem the token. Membership tokens do not expire. To find out when your membership will end, sign in to your Xbox account and tap or click Subscriptions to view the end dates for your current memberships and
subscriptions.

Once your subscription is up, you should be able to redeem that code! If you have any further questions, I suggest you contact our chat or phone support agents through our Contact Us page!

Hey Todd!

Sorry to hear about the code issue! I moved your thread to the proper Xbox 360 support forum for better visibility.

Check out our Error 80169CF9 Solutions page, which best explains what causes this issue and what you will need to do to resolve it.

If the redemption issue persists after waiting until your subscription expires, I recommend contacting our chat or phone support agents through our Contact Us page so they can have a look!

Hey Unce Factor 12!

Sorry to hear about the code issue! I moved your thread to the proper Xbox One support forum for better visibility.

This error is usually due to changes to billing on your account that is preventing you to add a Xbox Live redemption code. Check out our Error 80169CF9 Solutions page,
which best explains what causes this issue and what you will need to do to resolve it.

If the redemption issue persists after waiting until your subscription expires, I recommend contacting our chat or phone support agents through our Contact Us page so they can have a look!