Xbox.com/support will NOT ALLOW ME TO PUT MY NAME IN

this is a problem which only the xbox customer service team can solve, you will need to contact them by going to xbox.com then support

Yea... im spanish too.. xP... called support and they sen me an empty box to put my xbox inside and send the console back... sending it today... will tell you all how it ends...

My console isn't banned. I was just afraid it WOULD get banned and i was making sure. I talked to a nice telephone CSR named Lady who actually knew her stuff. She was able to conclusively assure me that my console was not attached to a contract.

what I'm complaining about right now are the two CSR I dealt with initially. Azy tried my patience big time. When i reached the 30 minute mark and i realized that he didn't even UNDERSTAND me, i kinda lost it. Then he had the gall to ignore my requests for
a supervisor twice. It was a simple query but he just wasn't listening at all.

Then the supervisor didn't seem to even want to help me because i didn't buy my Xbox from an official retailer.

well i didn't buy my Xbox from some random guy on the street. I bought it off cowboom.com which is a company of Best Buy. An official retailer. They sell the preowned ones that get returned to them.

And I hadn't been scammed and taking it out on them. I just wanted to avoid being scammed by making a simple query. The other CSR who knew her stuff knew exactly what what to do and helped me really fast but these two were just incompetent. And prejudiced
against buyers who buy used. Well I've been a gamer for 3years now and i have bought 3 consoles so far. All of them had been used. I am a loyal customer and just because i buy my consoles used doesn't mean i have to be made to jump through hoops to ask a question.

it is a fact of life that many of their customers actually sell their xbox and other people buy them. And there are preowned buyers who are getting scammed because of the contract thing. I don't expect them to take responsibility. But i would hope that they
would help the customers who want to avoid getting scammed by answering questions about their system.

Hey AminalKillaa,

Yeah I didn't want to assume that it was a forced change, if you feel that this has been done without cause, you can always feel free to contact

customer support and enquire further. It may also been part of the service interruptions today and they may help you further. Thanks for coming back and keeping us informed, and please let us know if you get the problem resolved or if we can aid you further.

CleverColt90006, I`m guessing your new to the Xbox.com Forums,

Welcome To The Xbox.com Forums, I`d just like to note that Everyone is welcome to Reply to this thread, You are in Xbox 360 Support, It`s a "Public Forum" were everyone is welcome to Reply to this thread, Not just Xbox Support Staff, As previously stated,
If you looking for an Official response from them you are going to have to go to 09 - Xbox 360 Account Suspensions & Console Bans.

Once again, This is a "PUBLIC" Xbox.com forum were anyone can Reply to this thread, So obviously you`ve been mistaken,

Anyway, I`ve gave you everything that needs to be done, Good day CleverColt90006