Xbox.com error

Hi,

This sort of problem usually means that you have some sort of a billing issue with your account. This type of problem usually presents itself when you have an invalid/expired card on file in conjunction with automatic renewal. It would seem that Microsoft tries
to charge that card and can't so they will send you some notice of this (multiple times before it's going to occur, and after it occurs).

You'll want to visit the Microsoft Commerce & Billing site here and take a look at your card information. If you have something that's expired/invalid
listed there then you'd need to contact phone support directly to have them remove the invalid/expired card as you would not be able to do this yourself on the site without adding another in its place.

You can reach out to phone support directly by clicking this link here.

In the future, please make sure to keep your payment methods up to date in order to not have this issue occur again.

Thanks.

I'm getting the same thing but it does not show a code, s, id, or req.

Hi there,

what kind of settings are you trying to change?

Also try to see what happens when you are using a different browser.

If you are trying to change payment option information or billing information try changing it via
http://billing.microsoft.com

Let us know the results

everytime i try to change my gamer tag it does this and then i cant access the whole website.

Zoobear24,

Using a different browser may give you better results. Try Microsoft Edge!

Hopefully this gives you resolve and thanks for using the forums!