Xbox.com doesn't recognize my Ultimate membership

I'm having the same issue, It's not downloading my gamer information and doesn't recognize that I have an Xbox Gold Live membership.

Same issue. I let my last game pass expire in April, setup a new Xbox Live Gold membership and upgraded it to Game Pass Ultimate. I now can't redeem any free games and get misleading Gold deals if I buy it directly or don't use the shopping cart on the web page.

Its like it forgot my gold membership (says cancelled on membership page) and won't include it or recognize "Game Pass Ultimate is upgraded Gold" anymore. I tried calling Xbox support and made zero headway with them.

At least the workaround will help with some discounts/deals, but doesn't really resolve not getting your new free game every 2 weeks.

Think I figured this out. Microsoft doesn't have the cross gen stuff working correctly with the store. My purchase history clearly shows the Ultimate Edition bundle, but the store doesn't recognize it. However if I go to the individual items in the bundle
it recognizes my purchase and gives me the option to install.

Thank you I am having the same exact problem! I renewed my Gold for a year, as usual, in March! Frustrating…. Let's hope we find the answer… Even xbox.com does not recognize my gold membership and is offering to sell me Gold

GTA IV sign-in on xbox for windows live doesn't recognize my product key,, so I entered it on the xbox.com redeem code page where it was recognized The game is still asking for my product key and not accepting it saying it's invalid, so I cannot proceed
to game.