Xbox Codes via Hacked Amazon

So here's an odd situation

My amazon account was hacked a couple of days ago and whoever hacked it bought about £350 worth of games including 2 copes of RDR2, 2 copies of FIFA 19 Ultimate Team and 2 Xbox Live 12 Month gold membership.

All of these products have Product Keys which are carried over into the 'Amazon Games & Software Library' where they can be accessed. Amazon has a no-refund policy on these games but I'm wandering if Microsoft, or the Xbox Team, or someone can cancel these
product keys and pay me back for the cost of these games and products, seeing as I did not willfully pay for them.

I'm a student right now, and whoever's hacked me has left me with literally £2 to live off for the next month or so, my parents are skint and it's a really sticky situation, I don't even own an Xbox One!

Thank you for any assistance.

:)

 

unapproved payment

Hi, i publish this post because, at the date of 10 july, someone hacked my amazon account, and bought 12 Month Xbox live gold on Amazon. I obviously contact amazon but they can't do anything about a probably refund. So i ask here, the hacker bought the Xbox
live but i still the product code because he don't hack my mail account. So, if a refund is possible i can send to you the product code not use yet.

Thanks for reading me

( And sorry for my english )

 

Where do you report people for fraud/hacking?

[quote user="TwinkleToes Sam"]

I know how to report people through the console, what I mean is what if someone is trying to trade Xbox accounts and or sell stolen hacked MSP codes on an auction website.

[/quote]

If a someone is using eBay or Amazon to sell fake items you should report them to that specific website. If the trades are happening over XBL you need to report them via the console.

 

In general you can safely assume Microsoft (or any company) can't refund you for a purchase made at another retailer. Sorry for your bad luck. I'd press Amazon harder as they are the ones who charged your account, not Microsoft.

 

Hi,

Sorry but Microsoft won't be able to help you here.

You need to call your bank immediately for thier fraud deptmartment to investigate.

Make sure you do this ASAP or further charges could be incurred. Then contact Amazon regarding your account.