Xbox Code for 12M Xbox Live is not Working

ROTHMU · Feb 5, 2017

Instead of unlocking the 12 Month, it shows only these Error Message.

XBOS-5002

508f7c58-5436-48ff-ae19-933f408bb04f

2017/02/05 - 13:48:42 UTC

Thanks for Helping

:)

DATBOI69XD · Feb 5, 2017

my xbox live gold 12m code is not working

my xbox live gold 12m code is not working it just keep saying (this code is not yet active. contact the merchant to active ate this code) its told BS i got it of a friend unused for a Christmas gift

egga133678 · Feb 5, 2017

Can not redeem code for xbox live (12m) Code

Can not redeem code for xbox live (12m) Code is ok, but an unspecified error after inserting to a form. Neither from XBOX One nor from PC. I can send you screenshots of a process.

Please help me.

code:

XBOS1005 c54dbbb0-17bd-49ae-9abb-f582df7ea807

Alliance United · Feb 5, 2017

Hi,

Can you please check your billing information to ensure that its current and up-to date. You may do that here: Payment options Also, please check that you have no overdue balances on
your account as those will need to paid in full before you can redeem/purchase any content onto your account. You may check that on your service page here: Services & subscriptions

Afterwards, please check that your account security information is current at Security & Privacy. Please then try to redeem your
code again online: https://redeem.microsoft.com/?wa=wsignin1.0

If you still have trouble with redeeming the code, please contact Xbox Support here to ensure that the code hasn't expired or any action needed on your account: Contact Us | Xbox Support

WIESIL

I checked my gold tenure on the link eG x Thee Elf posted and mine says

Prepaid 12M Xbox LIVE Gold this one isn't canceled

Prepaid 12M Xbox LIVE Gold canceled

Prepaid 12M Xbox LIVE Gold canceled

Prepaid 12M Xbox LIVE Gold canceled

gold 1 month free trial canceled

but yet I have no number next to my name

Alliance United

Hi,

Can you please check your billing information to ensure that its current and up-to date. You may do that here: Payment options Also, please check that you have no overdue balances on
your account as those will need to paid in full before you can redeem/purchase any content onto your account. You may check that on your service page here: Services & subscriptions

Afterwards, please check that your account security information is current at Security & Privacy. Please then try to redeem your
code again online: https://redeem.microsoft.com/?wa=wsignin1.0

If you still have trouble with redeeming the code, please contact Xbox Support here to ensure that the code hasn't expired or any action needed on your account: https://support.xbox.com/en-US/contact-us

MLange73

Hi!

That error means the card was not rung through the cash register properly or at all. Every card off the shelf, unless swiped through the cash register and activated (something like a phone card) will give that error.

If the card was purchased, the only way to fix it is to take it back to the merchant with the receipt and have them try to activate it again. They may be able to look up your receipt with your friend's credit or debit card if he doesn't have it anymore.

Quoting
https://support.xbox.com/billing/prepaid-codes/prepaid-code-errors:

"This code wasn't activated by the retailer. Contact the store and have them activate the card"

"All codes must be activated at the point of sale in order to be used on Xbox Live. Sometimes there can be a delay at the retailer when activating. If you receive this error message, wait 24 hours and try again. If the card does not work 24 hours after purchase,
take the card back to the retailer along with your proof of purchase and ask them to activate it."

smileskybird

Sometimes NZ retailers sell 12M gold for about $48. I remember Xbox Live offered 12M gold for $47 during my 1st year at the start of 2011, that was like a Microsoft promo I saw on my Dashboard.

DigitalJunkie32

I just used a 12M Xbox live gold card that my wife bought me at Staples

Xbox Code for 12M Xbox Live is not Working