Xbox Cloud gaming sign in is not working

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hi there Joey S.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your Xbox cloud gaming application.

This issue can stem from various factors ranging from browser settings to account issues. Below are some detailed steps and tips to help you troubleshoot and resolve the issue:

Check Browser Compatibility and Settings
Ensure you’re using a supported browser for Xbox Cloud Gaming, such as Microsoft Edge, Google Chrome, or Safari.
Sometimes, stored data can interfere with the login process. Clear your browser’s cache and cookies to remove any potential corrupt data.
Go to your browser’s settings, find the privacy section, and look for options to clear browsing data.

Disable Browser Extensions
Certain browser extensions, especially those related to security and privacy, can block or interfere with the login process.
Try Disabling Extensions: Temporarily disable your extensions and try signing in again. If it works, you can enable them one by one to identify the problematic extension.

Ensure Correct Date and Time Settings
Sync Your Clock: Xbox services require your system clock to be accurate. Check your device’s date and time settings to ensure they are correct and synchronized with the internet.

Check Network Settings
Ensure you have a stable and strong internet connection. Network issues can disrupt the sign-in process.
Sometimes, firewalls or VPNs can block access to Xbox services. Disable them temporarily to see if they are causing the issue.

Update Your Browser and System
Make sure your browser and operating system are up to date. Outdated software can cause compatibility issues.
Go to your browser’s settings and look for an update option. For your operating system, check for updates in the system settings.

Re-login to Microsoft Account
Sign Out and Sign In Again: Sometimes, re-authenticating your Microsoft account can resolve login issues. Sign out completely from all Microsoft accounts in your browser and then sign back in.
Trying to sign in through an incognito or private browsing window can help avoid any interference from cached data or extensions.

Clear DNS Cache
Your DNS cache could be storing outdated information that’s affecting your connection to Xbox servers.
Open a command prompt or terminal window and type ipconfig /flushdns on Windows or sudo dscacheutil -flushcache on macOS.

Try a Different Device
Test signing in from a different device to determine if the issue is specific to your current setup. This can help identify if the problem is with your account or device settings.

I hope this helps.

I shall be here for your response. -Lumie

Hello Mojonoah,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Thanks for checking Xbox Cloud Gaming (Beta)!

We noticed you might be on iOS device, as you are trying to access Xbox Cloud Gaming. May we confirm if you visited directly this web- (xbox.com/play)? Or were you being routed to that page?

Here is the list of supported browsers for cloud gaming on the web - Supported browsers for cloud gaming on the web | Xbox Support.

We encourage you to try using the xbox.com/play and see the if you still get the an issue with the on-screen keyboard.

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Because gameshare only works on console

However if the parental account signs into the xbox app on pc the kid can download xbox gamepass games for.pc

But not access cloud

Cloud ia only available to the subscriber

Hello William, I appreciate it if you can confirm what iOS version are you running on your iPhone.

You can always double-check this by opening Settings > General > About.
Additionally, please check for iOS updates by tapping on “Software Update”