xbox cloud gaming not working

Hi Geri,

Thank you for your response here are the attempts of myself performing your suggestions.

1. The controller is fully updated through the Xbox Accessories app, I do not know what you mean by repairing the controller to the PC.

2. The controller works through both wired and wireless and I can navigate through the menu perfectly fine but when I open a game on the Cloud gaming app it does not work, It does work on installed games, however.

3. I noticed that the controller did not work within the cloud gaming app is the first time trying to open any games within the cloud gaming app. I attempted to play through the browser Xbox website cloud gaming app and this worked perfectly fine.

4. It has never worked on the Xbox app Cloud gaming but it works perfectly on the browser Xbox cloud gaming website.

Hopefully, a fix can be found for this.

Kind regards,

Hi Sedomo! My name is Ricardo an independent advisor ready to help you with this situation!

When cloud gaming on an Xbox console, any wired or wireless controller that is compatible with an Xbox console will work for cloud gaming on console.

If you’re using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming on a browser.

Hi Atari, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This has been affecting more users since earlier this week.

Have you tried to use a different browser or your browser's incognito/InPrivate mode?

On the Xbox Status page, it's not mentioned yet: https://support.xbox.com/xbox-live-status

I reported the issue and await a response, I will update this post as soon as I have new information.

What have worked for some users is reseting their computer network settings.

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

For now, what has 100% worked was logging in via the Xbox Mobile App, Xbox PC App.

Hello, TimmyVoyage. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Is the Game Pass Ultimate subscription active on your account or on a parent account?

Also, would you please ask your parents to not put any screen limit on your account just for testing purposes and see if you are able to play?

Waiting for your kind reply.

Yeah I talked to someone they already fixed it for me