Xbox Cloud Gaming: Controller Disconnects Mid-Game

Michael Baghool · Mar 7, 2025 at 10:03 AM

Hi everyone,

I've been experiencing an issue with Xbox Cloud Gaming where my controller disconnects during gameplay. This usually happens mid-game, and it's really frustrating as it interrupts the whole experience. I've tried reconnecting the controller, but it keeps happening.

Here are some details that might help: I'm using a Bluetooth controller connected to my PC, and my internet connection is stable with good speed. I have the latest firmware and everything seems up-to-date. Has anyone else encountered this problem? If so, how did you resolve it? Any advice would be greatly appreciated.

Thanks in advance!

:)

SweetMonet

Hi, Michael! I'm sorry to hear you're having trouble with your controller that keeps on disconnecting mid-game. No worries, I'm happy to assist you with this today.

Please try the following steps and see if they resolve the issue.

Open the Xbox Accessories App and check if you have any controller updates.

Once confirmed, press and hold the Sync button on the controller until it shuts off.

Restart the PC and reconnect the controller, then check if that fixes the issue.

I hope this helps and let me know if you need more assistance. Thanks!

SNIPERWOLF123

I'm getting similar problams with forza2 in mid game controller disconnects brings up message your controller has dc but it's still on and screen freezes have to do hard reset to get it working again

Mister Fitzer

Hey mate, there are currently some disconnections that we're aware of and working to resolve. The issue started fairly recently, so it might be worth trying again tonight or tomorrow morning and then trying again. If the issue is ongoing though, go ahead
and answer the bold questions
here so we can help.

MAT7s

UPDATE: The same thing just occurred when I wasn't in an XBL party, this clearly isn't a problem.

Axzo

It's been a problem for a while that I'm trying to fix, too. Mine will either not recognize the input, or freeze mid-game. https://www.theverge.com/2021/1/5/22215289/microsoft-xbox-series-x-controller-disconnect-update .

Xbox Cloud Gaming: Controller Disconnects Mid-Game