Xbox Clips Will Not Upload to Network or be deleted either

Tixeros · Apr 24, 2023

I have an xbox series S and this problem started about 10 days ago I tried waiting to see if it would go away on it's own but it hasn't. I've read through the forums, cleared my MAC address, unplugged the console for 5 mins, reset the internet and even reset my xbox, which deleted the clips on my xbox itself !!! The problem still persists, I upload a capture the companion apps say it's been uploaded and when I go to the notification or to check it says error. When I suspected this might be, due to storage I purged many clips and deleted them, but when i reopened my xbox a day later they were back, the DVR storage went from being 46% to now -4%, how can I have negative space? Apparently my xbox can create dark matter if that is the case. Please help me solve this issue. I've been with xbox for 8 years and this is the first time a problem like this has happened. Please help me resolve this as soon as possible.

:)

Jonny306

I wholeheartedly agree with you. But there is no official statement made but it is also being reported on the official Xbox Twitter page through the comments option by a large number of players as well.

https://twitter.com/XboxSupport?ref_src=twsrc%5...

So I do believe based only on my nearly 5 years assisting Xbox support that this is a widespread issue.

Jonny306

Hello there!

My name is Jonny and I will be assisting you today!

First, thank you so much for contacting us regarding your inquiry/ concern.

This has been a problem for players all day!

Please use the link below to report this issue directly to Xbox.

https://support.xbox.com/en-CA/help/account-pro...

I do apologize.

Tixeros

Hello Jonny, I went through and did that however, that just feels as if we took the problem and did the same thing I did here, you say multiple people have been having this problem so their must be an explanation as to why and if there isn't one then there must be information on the protocol being taken to tackle this issue. If you could reply with either of those things so that others who also have my problem and look at this post can see I think it would be beneficial.

Nunya B

Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

I checked network settings and it says NAT type: Open and all services available.

Still can't delete or upload screenshots at all, only clips.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support:

"Any game clip or screenshot uploaded to the Xbox network that gets no views in 30 days will be deleted. Viewing it yourself counts as a view and saves a capture from deletion."

It would be best to view your clips, also, for game clips that aren't uploaded to the Xbox network if ever you reset your console they will be removed or deleted as well so make sure to upload them to the Xbox network.

Make sure to check this link, Karlton: https://support.xbox.com/en-US/help/games-apps/...

Xbox Clips Will Not Upload to Network or be deleted either