xbox claim points notification but no points

Hello aira.k,

Thank you for posting in Microsoft Community.



Based on your description, you are seeing Xbox points for claiming notification however these notifications seem to be non-existing. It is possible that these points claim notification is an unread notification you had, or this could be an issue with the Xbox app or could be something we needed to find out. Let us check on this together and sort this out in timely manner.

We would like to isolate your issue and ask for few questions:

1. May we ask for a screen record of the issue? Please post it on private message - click here.
   
2. Since you have added this concern to Xbox on Windows, we would like to know if you often see advertisements popping located on lower right side of your screen.
   
3. When do this notification show? Every launch of Xbox app for Windows? Every launch or use of Xbox Game Bar? Or every visit of Xbox website? Or every time you launch a game?
   
4. Do you have issues with other apps notification or just the Xbox app notification?
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

• Restart device -
  
  • This will clear your computer’s memory/RAM.
    
• Keep your Windows updated -
  
  • Install PC updates including Optional Update. Guide - Update Windows
    
    • Settings > Update & Security (Windows 10) or Windows Update (Windows 11) > Check for updates > download updates and install > restart device and wait for the update to be done.
      
  • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
    
• Update your Windows and Windows drivers:
  
  • For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.
    
• Update Xbox app and Gaming Services from Microsoft Store
  
  • Launch Microsoft Store app on Windows by searching it on Windows search bar.
    
  • Select Library > Updates & downloads > check if an update is available for the Xbox app.
    
  • If an update is available, select Update.
    
  • Launch Xbox app and check at the bottom of the page, if an update is available for Gaming Services.
    

Source: Troubleshoot issues with the Xbox App for Windows

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hi ArcturusDeluxe ,

Good day!

Thank you for your response.

You might want to try the steps form the thread below. And let me know if this resolves the issue.

How to disable "Claim your points!" notifications on Xbox - Microsoft Community

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

It does help, thank you! I appreciate you sharing this information.

I'll be passing it on as well just in case it may be impacting this issue as well. Please let me know if you come across this issue with the setting recommended so I can let the team know that it is or is not effective for you and created the intended effect when it comes to notifications, and we can add that to our investigation and hopefully get a solution for this.

Thank you!

It does help, thank you! I appreciate you sharing this information.

I'll be passing it on as well just in case it may be impacting this issue as well. Please let me know if you come across this issue with the setting recommended so I can let the team know that it is or is not effective for you and created the intended effect when it comes to notifications, and we can add that to our investigation and hopefully get a solution for this.

Thank you!

XBF John

Hi John,

I have tried with "Hide Notifications when I'm playing Fullscreen" and over the last few days the notification does indeed stop being visible to me while playing, but it is still there when opening up notifications, and the sound has played (which I expect given the silence setting is separate). Settings as they were during that time:





At this point I'm going to check the silence option and uncheck the new message and invited to party notification. I'll report if that somehow stops the notification coming through to my notifications list, but I imagine all it's going to achieve is to stop bothering me each time I start playing something.

I'll give it a week for any new info to come up but as a developer myself I know if something is low severity, able to be mitigated (albeit with loss of functionality), and seemingly hard to reproduce then it won't exactly be high priority. I'll then mark your first response as the answer as it might still help some people who encountered this but for other reasons.