Xbox child account sign up not working

Misinformed DNA · Mar 7, 2020

My daughter is trying to create an Xbox account. It has me do some verification and then we get an error message

We are sorry, the page you requested cannot be found.

We tried it twice with the same error. In the latest attempt, this was the URL we were sent to: https://www.microsoft.com/library/errorpages/smarterror.aspx?correlationId=6P1dqWIYLUK5TMFf.0.5.0

Browser: Version 80.0.361.66 (Official build) (64-bit)

Any ideas what is going on? Can you use the correlation ID in the URL to determine anything?

:)

Elwood Fiore

Check too see if your account is a child account or adult account.

support.xbox.com/.../promote-child-account

Start a game up that is backwards compatible without signing into xbox live, then sign in.

Please let me know if either of those work.

Onyx Is Here

Sorry to hear it. Please make sure she has her own email address for her account. You can set her account up at
https://xbox.com and then add her to your family at
https://account.microsoft.com/family

Misinformed DNA

She has her own account and is in the family group. The failure is through Xbox.Com.

DanielKing221

Try restarting your console. If the issue persists, use https://www.xbox.com/ to create a new account for her then add it to your console

demonizer andy

hi there i would suggest if the steps below dont work head over to https://support.xbox.com/ and chat to an advisor there to walk you through the steps in the mean time

If you’re receiving this error code when trying to sign in with a child account, it may mean that the child account isn’t a member of your family.

Child accounts that aren’t members of a family won’t be able to use the Xbox Live service until they’ve been added to a family. To verify whether the child account is a member of your family, sign in to your Microsoft account and see if the child’s
account is listed on the Your family page.

Sign in to your account

If the child account is a member of your family, go to the next solution. If the child account isn’t a member of your family, you’ll need to add them so they can sign in and use Xbox Live. For info, see:

Add family members on Xbox One

or

Make sure that your privacy settings are set so that the child account can sign in. To do so, have the child sign in to their account at www.xbox.com. Then, when prompted, the adult account associated with the child account should sign in to www.xbox.com
and give permission for the child account to sign in to Xbox Live.

Sign in to Xbox.com account

Xbox child account sign up not working