Xbox child account locked out MS Recovery not working…

Hey there, Nickjmc3

You should be able to see the enforcement form here: Digital Safety | Moderation and Enforcement | Account suspension

Once you have signed into your account, it should show you why the account has been suspended and provide you with a way to appeal the suspension.

Thanks,

Nathan

Hi Nathan,

I’ve done the Microsoft account sign in helper yes, but it won’t allow access.

In terms of the form, I cannot seem to find it online?

Nick

Hey there, Nickjmc3

If the Microsoft account has been locked, please can you use the sign in helper to see if it flags why the account has been locked and provides you with instructions on what to do next. The sign in helper tool can be accessed here: Sign-in Helper

Did you complete the appeal form for your Microsoft account?

Thanks,

Nathan

Hi! My name is Ben a fellow member here in the community, not a part of Microsoft. Hope you are doing well!

I am sorry to hear about the experience you've had. With regards to account security, that is strange that your account got hacked I agree since 2FA is really hard to bypass.

When you tried recovering your account via the account.live.com/pw or password reset page, do you see any suspicious information added on your account? Usually if someone hacked our Microsoft account, the phone number and email address will be changed.

In case you are seeing a suspicious information when recovering it, it would be much better to contact the Microsoft Xbox support to see if they can check the status of your account. Let me provide the guide how you can reach them, just go through this link https://support.xbox.com/en-US/contact-us

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

I hope this helps somehow on how you can reach the Xbox team, feel free to ask here in the community if you have more questions and we will try with the best of our knowledge to help.

Hello there!

Thank you for posting on Xbox Forums! just to clarify, when you were trying to recover the account through the website, did you happen to see an option that states, "I don't have any of these"? If so, I would click on that option and then continue on
with filling out the ACSR form. For more info on
Recovering an Account, please follow the link provided or if you would prefer

Contact Support.

Try this:

• Log into Support.Xbox.com
  
• Scroll down, Click on Contact Us
  
• Step 1: Click on Ask a Question
  
• Step 2 : Select your Product
  
• Step 3 : Select your Issue
  
  • Select – Call me back
    

Hope this helps and thank you again for posting on Xbox Forums!