xbox chat some people can hear me others can’t

Hello Alfonso P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

Remember that this is a possible solution, if it doesn't work for you we can try another one.

Note: This is a public forum therefore, I suggest you not share your personal data.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Christopher Revoredo Gutiérrez, an independent advisor, where he suggests the following steps to take into account to resolve the problem:

If you are having audio problems and cannot hear the audio or other users cannot hear you, first check the volume, balance and mute settings of your headphones:

The volume of the headphones is controlled by activating the dial, on the outside of the right earcup. Make sure the headphone volume is not turned all the way down.

The dial on the outside of the left earcup adjusts the audio balance between chat and gaming audio. Make sure the dial is not turned all the way in one direction, as this will completely mute game or chat audio.

Make sure the headset microphone is not muted (when muted, the light at the end of the microphone turns off). The headphone mute button is located behind the microphone, on the bottom of the left earcup.

Information Source (Credits): https://answers.microsoft.com/thread/014c8a08-2d4e-4d23-8566-7d9025c6cf21

In addition to this, if the previous method did not work for you, you can use what Xbox support suggests with audio problems in chats:

If you can't hear chat audio when using the Xbox One chat headset, or if others can't hear you, try the following solutions first.

Disconnect the headphones or disconnect the headphone cable from the bottom of the controller and reconnect it firmly.

Check the mute button on the headphone controls to make sure the headphones are not muted.

Turn up the volume. If you use headphones connected to the 3.5mm port, go to Profile & system > Settings > Devices & connections > Accessories, then select your controller to adjust the audio options.

Note: If you're using the headset with a Windows computer, go to Settings, choose Devices, select your controller, and then adjust the audio options.

Try using another controller or headset to see if the hardware is working properly.

Make sure you have the latest software:

Update Xbox Wireless Controller: https://support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

Information Source (Credits): https://support.xbox.com/help/hardware-network/accessories/troubleshoot-chat-headset

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Clean your console's MAC, restart your internet device for a few minutes, and try again.

To clean the MAC follow this path

Settings>general>network settings>advanced settings>alternative MAC address and click clear and restart the console when prompted.

If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your account email and password.***

Try going into xbox accessories and updating your controller

Thanks for the reaponse. I actually have a wireless headset now but it wasnt working with the wire headset either. My controller is also updated already.

Hey there Nobody1895,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could be pretty discouraging for sure. I suggest trying the steps outlined in our support page entitled Troubleshoot
the Xbox One Chat Headset. It has steps for things like this.

When you get the chance, give that a shot and let us know if that helped.

Thanks for reading!