Xbox charged me twice in one week for monthly gold

HoodKid24 · Apr 24, 2018

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i had bought it on the 19 then they autocharged me when I already had it & my game was completely off at the time so idk whats going on. Can someone help me contact me

:)

ETVAN1979 · Apr 24, 2018

Billing: i got charged twice for xbox life

hi

I got charged twice for Xbox life monthly subscription could someone please assist me please

Dburke1990 · Apr 24, 2018

Xbox Stealing My Money

I was given a one month trial when I bough my xbox that automatically changed to a recurring one month membership. Last month I upgraded the monthly gold membership to a yearly one. Yet this month, Microsoft still charged my account the monthly fee on top
of the yearly one. So I am now essentially being charged for two live accounts even though I only have one! The "contact us" tabs on the Microsoft website don't open to anything, neither does the live chat option. When I tried to cancel the monthly subscription,
the screen said the only one I have is a yearly membership, even though they just charged me the monthly fee last week!!

I live in Ireland, I can't find any other way of dealing with this issue from the Microsoft website.

XB1R HerculesTh · Apr 24, 2018

Hi HoodKid24,

In case you realize that you have been charged twice for a product that you purchased once, please don't hesitate to contact the Xbox customer support of your region.

Contact Us | Xbox Support

Please let us know if you need more information.

XB1R HerculesTh

Hi HoodKid24,

In case you realize that you have been charged twice for a product that you purchased once, please don't hesitate to contact the Xbox customer support of your region.

https://support.xbox.com/en-US/contact-us

Please let us know if you need more information.

Dburke1990

I was given a one month trial when I bough my xbox that automatically changed to a recurring one month membership. Last month I upgraded the monthly gold membership to a yearly one. Yet this month, Microsoft still charged my account the monthly fee on top
of the yearly one. So I am now essentially being charged for two live accounts even though I only have one! The "contact us" tabs on the Microsoft website don't open to anything, neither does the live chat option. When I tried to cancel the monthly subscription,
the screen said the only one I have is a yearly membership, even though they just charged me the monthly fee last week!!

I live in Ireland, I can't find any other way of dealing with this issue from the Microsoft website.

napalm 31337

Are you sure that your credit card is active only on one account?

Sayann X

Hello, contcat directly the Xbox support, here's the link

https://beta.support.xbox.com/

Riiwy

Go on this link: https://support.microsoft.com/es-es/contactus/

To contact microsoft support, explain what happened to you and they will try to solve your problem

Xbox charged me twice in one week for monthly gold