Xbox changed my adult login.live birthday somehow and i cant log in without an adult account

Hi there,

I’m really sorry to hear what you’re going through I completely understand how frustrating it is when something as simple and personal as your birthday gets changed without your permission, especially when it locks you out of your Xbox account and limits access.

When you can’t log in because Microsoft thinks your account is underage, but there’s no linked adult account and no way to update your birthdate yourself, it can feel like a dead end and the fact that support calls disconnect only makes it more stressful. You deserve better service, and you’re absolutely right to expect clear help.

Here are a few suggestions that might help you move forward:

Use Microsoft’s Age Verification Form

You can request a manual review of your birthdate through this official link:

https://support.microsoft.com/account-billing/c...

Scroll to the bottom and click “Submit proof of age”

You’ll be asked to upload a valid government-issued ID to correct your date of birth

Try the Family Safety Settings

If Xbox created a “child” account from your login, it may have set up a hidden family group. Log into https://family.microsoft.com to check if your account appears as a child — sometimes an adult account can re-assign roles there.

Use Xbox Support Chat Instead of Phone

Since the phone support line is disconnecting, try going to:

https://support.xbox.com/contact-us

Select your issue > Account & Profile > Can’t log in / age restrictions

Choose “Chat with a support agent” instead of calling — they tend to be more responsive and will have a record of your conversation.

I know this shouldn’t be happening in the first place, especially not without warning or clear ways to fix it. You're not alone, and this is something Microsoft can resolve but they need to hear from you directly through the right channels.

If you’d like, I can help you write a support message or walk you through the family account settings. Just let me know.

Hang in there you’ve done nothing wrong, and you deserve access to your account.

Hi Nicole,

The only way is to create a new account as a child account. The birthday on Xbox.com is the one that cant be changed once it is set. So the adult account will stay an adult account. If you make a child account and the games are on his adult account. Set
the adult account as home, put a passkey on it so he cant log on it. Then the child account can use the gold and the games.

https://support.xbox.com/games/game-setup/my-home-xbox

Thanks,

Brad

To verify, a child account can't change their birthday, but an adult account CAN change their birthday if they so wish. I CAN change the birthday that's associated with my account, I CAN'T change the birthday associated with my daughter's child account.

I was logged into my account on the Xbox itself. I went into family settings and changed the kids to "adult" then logged in as them and purchased the items, outfitted them, and logged back into my account to change them back. So far they seem to still have
their things on. If it reverts, I will just have to make them adults permanently. They are four and seven, so it's not like they get to do anything without adult supervision anyway.

The only way for the account to be deemed as an adult account is when the birthday set on the account reaches 18 years old.

Example if needed: If I set a child accounts birthday to January 1st, 2005, the account would be updated to an adult account on January 1st, 2023 (When the account holder would reach 18 years old according to the system).

Changing the accounts birthday or attempting to swap the account to an adult account doesn't work from my knowledge.