Xbox captures not showing up on mobile

Hi LiamGO, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, check if these options are enabled.

Press the Xbox button on your controller to open the guide and select Profile & system > Settings > Preferences > Select Capture & share.

Under “Automatically upload,” make sure you’ve selected Captures by me or games or Captures by me.

If you see Don’t upload selected, you can’t currently upload or share your game clips.

Hello LiamGO,

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Hi so I have reset my console. Is there any thing I should do on the app settings

This did not resolve the issue, after enabling it I made sure to take a screenshot and clip on warzone and it did not show up on mobile, it did show up on my Xbox though, I refreshed my captures and the entire app too.

Hi CleverPup167522,

If you delete some of your older captures do you still see this happen? Also, have you been able to check on xbox.com or the mobile Xbox App to see if the captures are there or are just showing up late?

Thank you!