Xbox capture issue

Tim w 619 · Oct 22, 2019

I have been making 30 second captures on my xbox onex and up till about 4 weeks ago I had no issues, but since then, any clip I uploaded to OneDrive or trimmed/used the studio editor with, wouldnt play.

At first the clip would play for half a second and freeze but the audio would continue. But now most videos just do not play at all. I got an external harddrive to see if it would make a difference, but the captures I make onto the hard drive only play the
audio with no image, and the files all say they are corrupt.

I have tried clearing the alternate MAC address, deleting the upload studio app, multiple power cycles and even did the xbox's factory restore (the one that keeps games but deletes everything else).

Any help would be very much appreciated

:)

Dericka

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. May I know what's the exact error when you're trying to upload? Thanks!

Joe Cummings

There isn't a specific error message that appears in either case. The videos just reappear after being deleted and my new captures don't upload to Xbox network, even after it says they did.

Dubaihero6

Yes i have tried that too i have searched it in youtube and google but i have not found the solution

XBF Diego M

Hi Tim,

Thank you for posting on the Xbox forums. I'd be happy to help.

Do the clips have issues right after you record and view them un-edited or when trying to upload or edit the clips through the Upload Studio app?

As you have tried everything that we would suggest on the forums, the only thing that is left on the table to try would be a full factory reset deleting everything from the console. If that does not help, then the console has a possible hardware failure
responsible for game DVR, which at that point would need to be set up for repair if within warranty.

MindOfTim

The clips will play fine on the xbox and it doesnt seem to make a difference if I use the upload studio, the trim tool or neither, they still dont work once they are uploaded to OneDrive or recorded straight onto an external hard drive.

However, this morning I did a full factory reset of the Xbox and tried recording both to OneDrive and to the external hard drive.

OneDrive still didnt work the same way as it has been doing, but the hard drive did play two videos on my laptop like normal. I'm unsure if it will continue to work on my hard drive, but that's my preferred way of saving captures so for now it will do. The
xbox is just out of warrenty (of course) but I do pay a company a monthly fee to protect it from breakdown and damage so I may contact them if the problem happens on the hard drive again and see if its covered specifically for hardware failure.

Thanks for your help

Xbox capture issue