Xbox cant connect to BT Hub 5

Hi all, I got a new BT Hub 5 - not infinity. Problem connecting to xbox 360s. All other devices in house can connect. Xbox used to connect but now doesn't. Picks up that hub is there but no futher. I tried adding a new device and adding the ports to port
forwarding like on an old thread said for a hub 3. except I cant delete the alternate MAC address that it said. Any help please!! Thanks.

:)

 

BT homehub 5 and titanfall

I have a bt homehub 5 and have started having connection issues cant connect while playing the game titanfall can anybody provide the settings to enable titanfall to work correctly with a bt home hub 5

 

Cant connect to xbox live

I have just upgraded my BT Home Hub 2 to a BT Home Hub 4 and now cant connect to xbox live although my console is connect to the internet can anyone help. I have gone back to the Hub 2 to ensure it wasn't a problem with my xbox 360 and can connect no problem
but really want to get the Hub 4 up an running.

 

Hi, it says I cant obtain an Ip address. Also on Hub manager I can pick xbox up in port forwarding but not on the actual network so i cant make the Ip static or not

 

Hi, did you ever resolve this as I'm getting the exact same problem? Thanks

 

Hello Gearard McG and KPR99,

Please let me know if this information works for a resolution.

If you've got a BT Home Hub 4 or Hub 5, you may get an error message when trying to connect your Xbox. Here's how to fix it:

1. If you have an older type Xbox, check that your wireless adapter is plugged in correctly (shown below left). If you have a newer type of Xbox (shown below right) then you have wireless built in as standard.

2. After switching your Xbox on, you will see the main Xbox dashboard page

3. Press up on your controller and scroll right until you get to "settings", then press down to the "System" icon and press A

4. Highlight “Network Settings” and press A

5. Scroll right until you highlight your hubs network name and press

6. Enter your hubs wireless password and select “Done”

7. The Xbox will then attempt to perform a network test. You may be warned that this will sign everyone out. Select “Yes” and the test will start

8. The Xbox will then test your connection, once the Network Status shows as connected press Press B on your control pad to finish the set-up

If you’re struggling to set up your games console, BT Tech Experts can help

BT Tech Experts is a chargeable service available 365 days a year

If that does not work it may be an idea to visit the BT Tech Experts page at:

www.productsandservices.bt.com/.../displayTopic.do

Alternatively there is a YouTube Tutorial



More technical information:

Problems connecting your Xbox wirelessly to the BT Home Hub 4 or Hub 5

When trying to connect your Xbox to the BT Home Hub 4 or Hub 5 you may see this error:

"There is more than one network in range that has this SSID, please change your router SSID before proceeding"

Because the BT Home Hub 4 and Hub 5 are dual band, they broadcast two SSIDs with the same name. As the Xbox was released some years ago, it wasn't set up to deal with this type of dual band wireless connection.

To connect your Xbox wirelessly, you'll need to change one of the SSIDs first. Here's how:

(bt.custhelp.com/.../L2F2LzEvdGltZS8xNDEwNjE4OTY2L3NpZC9GMUVtbmkybQ%3D%3D)

1. Access the Hub Manager on your computer by typing api.home into the address bar of the internet browser, then click Advanced Settings

2.Next enter the Hub Manager admin password (found on the Hub settings card at the back of the Hub) and click OK

3. Click Continue to Advanced Settings

4. Click Wireless

5. From here you can change the SSID name being broadcast. In this example here we've added 2.4GHz at the end of the name to easily identify this as the 2.4GHZ band. But you can change the name to anything you want. In the Wireless SSID section enter a new
name and click Apply

6. Click Yes for the changes to be applied

7. Now you've changed the SSID, you'll need to reconnect any other wireless devices you've previously connected

You should now be able to connect your Xbox to your Hub 4 or Hub 5. Here are instructions if you need:
bt.custhelp.com/.../11248

I hope you two and others who are also getting this problem get this resolved as quick as possible, please let me know you get on.

Regards,

Daniel

 

Hi Daniel,

Thanks for the reply, I have tried changing one of the SSIDs but I still get the same error about it being unable to get an IP addresses any other ideas? I also tried manually assigning an IP address and turning off all other devices and then reconnecting
the xbox.

Thanks for your help!

Katherine

 

Hi KPR99,

Sorry to know that it didn't solve your problem .If the problem is between not obtaining an IP address I would strongly recommend speaking to BT Tech support on the phone and stress to them it won't obtain an IP address for the Xbox device but it will for
other different devices

They should be able to assist you better directly in a problem like this, and should resolve it quickly

Here is the contact number:

BT SUPPORT - SERVICE - BROADBAND

24 hours a day, 365 days a year.

The best time to call is

between 12 noon and 4pm.

Please make sure you're at your computer when you call.

From a landline: 0800 111 4567

From a mobile: 0330 123 4567*

From abroad: +44 179 359 6931**

i really hope you get this sorted out soon, it's not fun not being able to use something you're paying for, let me know how you get on!

Thanks,

Daniel

 

Thanks Daniel, I'll give them a call! We upgraded to infinity to stream movies from the xbox in HD and now we can't even get the xbox connected

Katherine

 

It's a shame that you can't currently use what you want to use it for. I'm having ISP trouble currently with TalkTalk and shall promptly be switching to Plusnet when the contract runs out in Feb '15 Awful experience I've had with TalkTalk, and phone support
make you want to scream.

Still, I hope they can sort out your issue!

 

Greetings Katherine!

State whether you use the external wireless network adapter (white, or black), or the internal (Xbox 360 S/E).

Do you connect your console wireless, directly to your HH, or do you use any device in between this route?

Can you try the following steps and let us know how that goes.

Go to Xbox Network settings and select Configure Network. Select the Addtional settings tab and
Restore network settings to factory defaults.

Turn off your console.

Restore your HomeHub to factory defaults. Consult the manual, how to hardware reset this device properly.

Note! If your ISP assign you with username and password, to authenticate connectivity to your ISP's network and to the Internet-at-large, you have to know the username and password for the authentication process.

When your HH settings is restored to factory defaults, configure wireless settings manually. Don't use any setup wizard for this process.

Since the HH5 is operating in the 2.4 GHz range and 5 Ghz range, choose a different WLAN name for each band. These names should consist of a single word (no spaces).

For security and encryption, select WPA2-PSK with AES.

Select a password/passphrase for your WLAN.

Make sure UPnP (Universal Plug and Play) is ticked enable.

Save/Apply and reboot your HH.

Before you connect your console, move your console as close-by to the HH and if you connect a wireless headset to your console (eg. Turtle Beach with ditigal RF transmitter) unplug this device.

Turn on your console and scan for available network and try connect your WLAN.

Post back and let us know how that goes.

 

Hi taidara,

Our xbox has an internal network adapter and we are connecting directly to the home hub. Thanks for your suggestion, I will give it a whirl and let you know how I get on

Katherine

 

Still no luck I'm afraid, I'm going to call BT and see if they can help. Will post again if/when it gets fixed!

 

I fixed it, so I reset my home hub, then followed this
aprilportfolio.wordpress.com/.../resolving-ip-address-errors-on-the-xbox-360 and I can now connect to the home hub and I'm back on the internet!