Xbox cannot get IP address

Discus and support Xbox cannot get IP address in XBoX on Consoles to solve the problem; Xbox cannot connect to internet . Everything in house is working fine on 40mbps . Xbox has been fine for year plus and was ok 18 hrs ago. Have done... Discussion in 'XBoX on Consoles' started by Grahamx100, Aug 31, 2018.

  1. Grahamx100
    Grahamx100 Guest

    Xbox cannot get IP address


    Xbox cannot connect to internet . Everything in house is working fine on 40mbps . Xbox has been fine for year plus and was ok 18 hrs ago. Have done hard reset , turned router off reset wifi etc many times. All other devices connected.

    Any ideas please?

    :)
     
    Grahamx100, Aug 31, 2018
    #1
  2. ***Help***Xbox IP Address inconsistent with router......

    Tried that.....Xbox can't connect to internet after manually changing the IP. Error reading "Cannot Get an IP Address"
     
    PickproofPear7, Aug 31, 2018
    #2
  3. SC Dizrupt
    SC Dizrupt Guest
    Cannot get aTeredo IP address

    Gah all my formatting got eaten and now it looks like a wall of text
     
    SC Dizrupt, Aug 31, 2018
    #3
  4. {Parity}
    {Parity} Guest

    Xbox cannot get IP address

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. While the console is off unplug the router
    and let it say unplugged for 2 to 3 minutes. Then plug everything back in and after everything is ready see if it is working.

    Hope this helps. Good Luck.
     
    {Parity}, Aug 31, 2018
    #4
  5. SLB4EVERPT
    SLB4EVERPT Guest
    SLB4EVERPT, Aug 31, 2018
    #5
  6. Grahamx100
    Grahamx100 Guest
    Well . On the plus side got xbox to connect . But turned it on today . Same issue again. Have tried same procedure and no joy.

    Hmm. Backto the drawing board.
     
    Grahamx100, Sep 1, 2018
    #6
  7. Grahamx100
    Grahamx100 Guest
    Tried all that before. No joy. As xbox is the only device of 15 in the house that cannot connect I am guessing the issue is with the device. The question is what changed 2 nights ago?
     
    Grahamx100, Sep 1, 2018
    #7
  8. Marvin14S
    Marvin14S Guest

    Xbox cannot get IP address

    Try and see if you can hotspot with your phone. To see if there is an issue with the router or console. If anything, the MAC address might be a problem where the device can't get the right IP address. You can try and clear that under settings in the console.
     
    Marvin14S, Sep 1, 2018
    #8
  9. TondaStewart
    TondaStewart Guest
    I'm having the same problem my grandson is trying to watch you tube and keeps getting kicked off my internet is working fine
     
    TondaStewart, Sep 1, 2018
    #9
  10. Grahamx100
    Grahamx100 Guest
    Well it seems the problem is around the wireless and IPv4 v IPv6 . I can see the xbox listed on the router but trying to connected as Ipv4. as far as the router appears to be concerned its there but the xbox give the cannot get IP address though it shows
    an ip address on the network screen - the same ip address as the router shows. But xbox insists cannot get ip address.

    I got an ethernet cable an connected the xbox to one of the wireless extenders - turned everything off and on again and xbox ( which now thinks its on a wired connection) has connected as IPv6 and all is well apart from the ethernet cable snaking across
    the floor.

    Remove the cable and the xbox goes back to trying to connect as IPv4 and error message.

    No idea why as as far as I can tell nothing has changed.

    Can only hope that some future update on either side will help... but my gut feeling is that the issue is with the xbox as nothing else has a problem.
     
    Grahamx100, Sep 4, 2018
    #10
  11. Grahamx100
    Grahamx100 Guest
    It seems that when the xbox decides for some reason connect via ipv4 it cant access the live service. It is on the network and actually has an ip address but cannot function.

    unfortunatly once it has done this you can only enter an ipv4 ip. This is on wired and wireless. Only answer is keep restarting until it decides ipv6 is possible.
     
    Grahamx100, Nov 3, 2018
    #11
  12. Grahamx100 Win User

    Xbox cannot get IP address

    It seems that when the xbox decides for some reason connect via ipv4 it cant access the live service. It is on the network and actually has an ip address but cannot function.

    unfortunatly once it has done this you can only enter an ipv4 ip. This is on wired and wireless. Only answer is keep restarting until it decides ipv6 is possible.
  13. Grahamx100 Win User

    Xbox cannot get IP address

    Well it seems the problem is around the wireless and IPv4 v IPv6 . I can see the xbox listed on the router but trying to connected as Ipv4. as far as the router appears to be concerned its there but the xbox give the cannot get IP address though it shows
    an ip address on the network screen - the same ip address as the router shows. But xbox insists cannot get ip address.

    I got an ethernet cable an connected the xbox to one of the wireless extenders - turned everything off and on again and xbox ( which now thinks its on a wired connection) has connected as IPv6 and all is well apart from the ethernet cable snaking across
    the floor.

    Remove the cable and the xbox goes back to trying to connect as IPv4 and error message.

    No idea why as as far as I can tell nothing has changed.

    Can only hope that some future update on either side will help... but my gut feeling is that the issue is with the xbox as nothing else has a problem.
  14. Marvin14S Win User

    Xbox cannot get IP address

    Tried all that before. No joy. As xbox is the only device of 15 in the house that cannot connect I am guessing the issue is with the device. The question is what changed 2 nights ago?
    Try and see if you can hotspot with your phone. To see if there is an issue with the router or console. If anything, the MAC address might be a problem where the device can't get the right IP address. You can try and clear that under settings in the console.
  15. TondaStewart Win User

    Xbox cannot get IP address

    I'm having the same problem my grandson is trying to watch you tube and keeps getting kicked off my internet is working fine
  16. Grahamx100 Win User

    Xbox cannot get IP address

    Tried all that before. No joy. As xbox is the only device of 15 in the house that cannot connect I am guessing the issue is with the device. The question is what changed 2 nights ago?
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Xbox cannot get IP address

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