Xbox call back service not working

Hi craigb1969,

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums. Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Please feel free to create a new thread if you have further concerns - Create a new question or start a discussion.



Kind regards,

Hi craigb1969,

We understand your sentiment when using Xbox Contact Us page. This is not the experience that Microsoft wishes you to have. As your support advisor, we will work with you to find the best solution to your issue.

Is the issue ongoing until now?

May we know if the Xbox Status says downtime in contacting support?

May we know if you have tried to troubleshoot the browser? Have you tried using InPrivate Window, use different network and device?

May we know what is your query so we assist you in here too?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Thanks but I"m getting the same response

'We’re unable to process your request for a call back. Please try again later.'

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community

Hello Karnan, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hello again, try clicking on "Contact us", but for a service via chat, and choose one of the options.