Xbox broke system in regards to updating credit card info and won't fix it.

Here is a recent chat session I just had. No fix available for people who purely only have the console to work with. Store doesn't have the necessary scroll bars to update your information as they tried to make it look more like a computer screen instead
of functioning how it was(which was workable) and also when trying to go into settings to update your card info you can't event select the card number or "next" to move along with it. So if you are purely a console user for Xbox you are **** of out luck once
your current credit card expires until they fix their mistake. Oh and skynet apparently controls what updates and when they get released according to Junaline S. from support.

Hi, thanks for visiting Xbox Support! I'm Junalie S..


1:43 pm

Junalie S.

May I have your first name to address you properly?


1:43 pm

Me

Tony


1:43 pm

Junalie S.

I hope you are doing well, Tony.


1:43 pm

Junalie S.

How can I help you for today?


1:43 pm

Me

There

still hasn't been any fix for the interface change with the store on

the Xbox one so you cannot update your card information.


1:44 pm

Junalie S.

Oh! Just to make sure I got you correctly, you wanted to update your card information but you cannot do it on the Xbox, right?



1:45 pm

Me

correct


1:46 pm

Me

still


1:46 pm

Me

I chatted in about this a couple of months ago


1:46 pm

Me

And I see nothing has been changed about it


1:46 pm

Junalie S.

I’m sorry to hear about what happened. I know how is this concerning you.


1:46 pm

Junalie S.

There

is actually no change for the interface for the Xbox unless there is an

update but I have here a useful website wherein you can update your

payment instrument, Tony. The website is:

billing.microsoft.com



1:47 pm

Me

No


1:48 pm

Me

That isn't acceptable


1:48 pm

Me

Because what if a person doesn't have a **** computer to do that


1:48 pm

Me

Then they are **** out of luck


1:48 pm

Me

This

needs to be fixed as it wasn't broken before, but then you decided to

change how it looks to make it look sleek and you **** it ujp


1:49 pm

Me

This needs to be hot fixed


1:49 pm

Junalie S.

I

understand you, Tony. Need not to worry, I will include in my notation

here that you wanted to change the interface of the Xbox.


1:49 pm

Junalie S.

[b]Please be aware that this chat is being monitored. [/b]

[b]
1:49 pm

Me

[b]I do not know how Microsoft cannot be seeing this as pissing people off to go elsewhere to buy there games[/b]

[b]
1:49 pm

Me

[b]Good[/b]

[b]
1:49 pm

Me

[b]Maybe they will finally fix it[/b]

[b]
1:49 pm

Me

[b]If its being monitored they can see I'm asking to speak with someone who can actually bring this up to development to get fixed[/b]

[b]
1:50 pm

Me

[b]Instead of leaving it broken[/b]

[b]
1:50 pm

Junalie S.

[b]I

also here have a suggestion for you, you can create a feedback so our

engineers can also hear your voice and they might grant your request.

You can visit this support page:

[u][url][URL="https://xbox.uservoice.com/forums/363186--new-ideas"]Xbox Ideas, powered by UserVoice[/URL][/url][/u]

This is a vote basis, the more votes for your suggestion, the more chance it will be granted.
[/b]

[b]
1:51 pm

Junalie S.

[b]That is actually correct, Tony. [/b]

[b]
1:51 pm

Me

[b]Haha, give me a person that can bring this through instead of going through to a forum for it to get lost[/b]

[b]
1:52 pm

Me

[b]You break your store system and then won't fix it[/b]

[b]
1:52 pm

Junalie S.

[b]You need not to worry, if they can see that a lot are suffering from the new interface.
[/b]

[b]
1:52 pm

Me

[b]So asinine business philosophy[/b]

[b]
1:52 pm

Junalie S.

[b]The system wasn't broke at all, it was being improved rather, Tony. [/b]

[b]
1:53 pm

Me

[b]Stop reading your script and get someone who can actually do things[/b]

[b]
1:53 pm

Me

[b]No, making it so you can't use basic functions isn't improving[/b]

[b]
1:53 pm

Me

[b]Go and try to update card information in the Xbox One store using only a controller[/b]

[b]
1:53 pm

Junalie S.

[b]I am not reading any scripts. What I am providing you is all what I can do for you.
[/b]

[b]
1:53 pm

Me

[b]Not possible[/b]

[b]
1:53 pm

Me

[b]That is why I've stated numerous times to get someone who can[/b]

[b]
1:54 pm

Me

[b]I understand you can only do so much[/b]

[b]
1:54 pm

Junalie S.

[b]I

understand you, as again as a chat support we do not have the power to

do what you wanted to happen. That is the work of the engineers that is

why I am suggesting you to submit a feedback, If there are lots of

members who are feeling the same way as you then the request might be

granted. [/b]

[b]
1:56 pm

Junalie S.

[b]If only I can change the interface for you, I would have done that but I am not trained for that, Tony.
[/b]

[b]
1:56 pm

Junalie S.

[b]Please do understand. [/b]

[b]
1:56 pm

Me

[b]Give me the number for your development team then or get me someone who can talk to them[/b]

[b]
1:57 pm

Me

[b]Like I've stated numerous times, get someone in here that can bring that to them directly[/b]

[b]
1:57 pm

Me

[b]Walk

down the **** hall to bob's office or whoever is your supervisor and

get this **** ball rolling. It will only cost you guys business in

the long haul.[/b]

[b]
1:58 pm

Junalie S.

[b]The

option wherein you can reach our engineers is to create a feedback. We

here are sharing the same tool and we do not have the option to reach

our engineers. [/b]

[b]
1:58 pm

Me

[b]Give me a supervisor, for whats got to be close to the 10th time now[/b]

[b]
2:00 pm

Junalie S.

[b]I

understand if you wish to speak to a Manager. It is true that our

managers have more authority than we do when it comes to employee

concerns; but when it comes to Xbox business policies and procedures, we

basically use the same system tools and we’re all bound to follow the

same standard business practices.[/b]

[b]
2:01 pm

Junalie S.

[b]This

being said, I’m sorry to inform you that our managers will still not be

able to provide you what you wanted to happen. If it were possible, I

would have offered it already. That is why I suggested you to visit our

uservoice so your voice or request will be heard by our higher support

or our engineers. [/b]

[b]
2:02 pm

Me

[b]So

you are refusing to allow me to speak to supervisor and instead of

fixing your **** up you are having me post to a forum that is convulted

to **** to post this to get fixed if enough people vote for it?[/b]

[b]
2:03 pm

Me

[b]Is that basically what you are telling me[/b]

[b]
2:03 pm

Me

[b]Give me your supervisor's email, your department name and your full name so I can make sure to email in about this.[/b]

[b]
2:04 pm

Junalie S.

[b]What I mean is my supervisor will be telling you same exact information for we are using one tool. I hope you do understand.
[/b]

[b]
2:04 pm

Me

[b]Have them tell me that[/b]

[b]
2:04 pm

Junalie S.

[b]We are not allowed to provide you any personal information that is against our rules and regulations here in Microsoft.
[/b]

[b]
2:05 pm

Me

[b]Either give me your supervisor, or give me the information I asked for in regards so I can leave proper feedback.[/b]

[b]
2:05 pm

Me

[b]****[/b]

[b]
2:05 pm

Junalie S.

[b]Microsoft

operates a zero tolerance approach to abusive or threatening behavior,

if you continue to be abusive or threatening I will close this chat

session.[/b]

[b]
2:06 pm

Me

[b]Show me where that policy is and I will be glad to read that like I just went to the **** forum that nothing will come from[/b]

[b]
2:06 pm

Me

[b]Then for the 12th time now, give me your supervisor[/b]

[b]
2:06 pm

Me

[b]or give me their email address or your department email address so I can leave this feedback through[/b]

[b]
2:06 pm

Junalie S.

[b]The policy can only be accessed by us employees. This is a work policy. [/b]

[b]
2:07 pm

Junalie S.

[b]All I can provide you is the reference number for our chat. Everything has been recorded and documented in here.
[/b]

[b]
2:07 pm

Me

[b]So

there is no public forum for me to see to prove that you are not lying

to me as you keep deflecting my requests to talk to your supervisor[/b]

[b]
2:07 pm

Junalie S.

[b]Here is the reference number: 1365695625[/b]

[b]
2:07 pm

Me

[b]Reference number for hwat[/b]

[b]
2:08 pm

Me

[b]what*[/b]

[b]
2:08 pm

Junalie S.

[b]That

is because he will be telling you same exact information. I am trying

to provide you the resolution that in order for your request to be

granted, you need to submit a feedback through our uservoice. [/b]

[b]
2:09 pm

Me

[b]Let him tell me that then[/b]

[b]
2:09 pm

Junalie S.

[b]Reference number for our chat session is all that I can provide you as per our work policy here in Microsoft.
[/b]

[b]
2:09 pm

Me

[b]Its not for you to speak for him[/b]

[b]
2:09 pm

Junalie S.

[b]If you can wait, I will look for an available supervisor. [/b]

[b]
2:10 pm

Me

[b]A work policy that cannot be viewed by the public to confirm[/b]

[b]
2:10 pm

Me

[b]been waiting for about 30 minutes already, go ahead and get him[/b]

[b]
2:10 pm

Junalie S.

[b]Since we also have a privacy and security here in our job. [/b]

[b]
2:10 pm

Junalie S.

[b]I hope you understand. [/b]

[b]
2:10 pm

Me

[b]That

you are lying out your ****, yeah i can understand that. Just get your

supervisor already. You've lost all credibility with me 25 minutes ago[/b]

[b]
2:11 pm

Junalie S.

[b]I

understand that you wanted to speak to our supervisor however I would

like to set your expectation that he will still be providing you same

information. [/b]

[b]
2:14 pm

Me

[b]Yup, you've stated that plenty of times[/b]

[b]
2:14 pm

Junalie S.

[b]As

for your concern, changes on the interface of Xbox console is not

possible unless there's a new update of Xbox. I hope you would

understand that we can't change a single interface to provide to one of

our customers, I hope you would understand that options like that is not

possible as of the moment. As of that, you can update the credit card

information thru PC, [/b]

[b]
2:16 pm

Me

[b]So,

what options would a user have that doesn't have a PC? Because the

thing that is making it so you can't do this is that you didn't include

scroll bars at all for the console to scroll though the different

options[/b]

[b]
2:17 pm

Me

[b]You are just going to let those people be floating out there with no support?[/b]

[b]
2:17 pm

Me

[b]You have not given a suitable response for how this can be resolve through the console, which is the point of all this.[/b]

[b]
2:18 pm

Me

[b]A system update broke this and there appears to be nothing coming to resolve it.[/b]

[b]
2:19 pm

Junalie S.

[b]Again,

it is the system's will to update the console, not ours Tony. Even if

we wanted to change it for you, still it is not possible. Updates are

provided as a Must.[/b]

[b]
2:20 pm

Junalie S.

[b]You can update it though Tab or ipad or thru phone if you don't have a PC. [/b]

[b]
2:20 pm

Me

[b]No,

no, no. The system does haven't a will to update the console. And again

stop trying to use a work around that isn't involved directly with the

console[/b]

[b]
2:21 pm

Me

[b]Microsoft is solely responsible for coming up with, designing and implementing the update[/b]

[b]
2:21 pm

Me

[b]Not skynet[/b]

[b]
2:21 pm

Me

[b]Your telling me Microsoft is being controlled by a skynet like computer system?[/b]

[b]
2:22 pm

Junalie S.

[b]If you wanted to update your payment instrument / billing information via Xbox One console, here's the steps :
[/b]

[b]
[list=1]
[*]Sign in to the Microsoft account that's associated with the payment option you want to update.
[*]Scroll left on the [b]Home[/b] screen to open the guide.
[*]Select [b]Settings[/b].
[*]Select [b]All Settings[/b].
[*]Under [b]Account[/b],[b] [/b]select [b]Payment & billing[/b].
[*]Scroll right to the payment option you want to update, and then select [b]Edit[/b].
[*]Update the payment option details, and then select [b]Save info[/b].
[/list]
2:22 pm

Junalie S.

[b]Again, update on Xbox One console is a MUST and that is to apply the new features and changes on the console.
[/b]

[b]
2:23 pm

Junalie S.

[b]Steps above are the ones you can perform to update it through console if you don't have a PC.
[/b]

[b]
2:23 pm

Me

[b]And

that uses the same interface that the store brings up to update. It is

BROKEN! You don't have the scroll bars in there for people to navigate

to their choices.[/b]

[b]
2:24 pm

Junalie S.

[b]As

a support, we do not have a control on the updates provided to the

console. If you can't update it on xbox one console, the only option

left is through PC. I'msorry but that's right, through PC. [/b]

[b]
2:25 pm

Me

[b]So you broke and won't fix it[/b]

[b]
2:26 pm

Me

[b]Correct, that is what you've been telling me[/b]

[b]
2:26 pm

Junalie S.

[b]Updates are provided to fix issues and apply the new changes into the console. We do not provide update to broke it.
[/b]

[b]
2:27 pm

Me

[b]You do if you don't fully beta test your update which is what obviously happened here[/b]

[b]
2:27 pm

Me

[b]Which is highly amusing coming from one of the biggest tech companies out there[/b]

[b]
2:27 pm

Junalie S.

[b]I understand. But sorry, we really don't have an option to change it for you. [/b]

[b]
2:28 pm

Me

[b]I

think its time you get an option available then so that when these

things happen again they can get fixed instead of support telling a

person to basically **** off we can't/won't do anything to help[/b]

[b]
2:29 pm

Me

[b]You

can't even get into the edit card information because it doesn't allow

you to select anything, oh god your guy's support for current gen

equipment is ridiculously ****. No wonder why you are constantly

losing to Sony in sales.[/b]

[/b][/b]
[b][b][b]2:31 pm

[/b][/b][/b]

[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]

:)

 

Can't add billing information

Sorry to hear it. What type of billing info are you trying to add? The system will not accept pre-paid credit cards.

You could also try updating your billing info at commerce.microsoft.com or contact phone support for more assistance. If you live in North America then dial 1-800-469-9269

 

Daily spending limit?

updating the billing info, or adding a credit card if they don't have one setup and has been working.

 

Hey there,

It looks like Junalie has provided the correct information for you and has done her best to support you. If you'd like to update your billing information specifically through your Xbox One, you can download the Edge app and access billing.microsoft.com through
there. Otherwise,
writing feedback would be the next best step.

Hopefully that helps!