Xbox blu ray halo cc

Hi Walkernater,

To further narrow down what could be causing the issue, I recommend trying the following troubleshooting steps. First,
while the Xbox is on, go ahead and do a
hard restart and power cycle to the console.
Hold down the power button on the console for about 10 seconds or until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and wait 60 seconds before turning on the Xbox. Holding down the power
button on the console to force a shutdown is an important step.

If that doesn't help then you will need to try out a
soft factory reset.

1. Press the Xbox button on the controller to open the guide.
2. Scroll to the right and select System > Settings > System > Console info.
   
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your network during the
reset.

Let us know how it goes!

It worked then it just sent me back to blu-ray when i put the game into it.

It does not effect the other games and when i said that it worked it started making that scanning noise then took me straight to blu-ray its thinking it is a blu-ray disc or something is wrong with the part that scans the disc.

p.s. my xbox is almost 5 years old. I don’t know if the age is effecting it at all.

Hello Walkernater,

Thanks for keeping us updated. When you say that it worked, how exactly did it work out? Did the game start installing or did you get to the home screen of the game? Does this happen with any other backward compatible games or any other discs?

Let us know these details, and we will try our best to help troubleshoot the issue.

Hi Walkernater,

I understand you are experiencing an issue with playing Blu-Ray discs on your Xbox One console. To troubleshoot this, visit
Settings>Disc & Blu-ray>Blu-ray>Clear persistent storage, after clearing persistent storage you'll want to perform a

power-cycle.

Please let us know how this goes.