Xbox blu ray app dont read

NO pirated blu-ray or burned blu-ray will be read by the app, this is so wrong.

does it read other discs and does it read other blueray discs, if not could you try a normal dvd and see if that plays, if it does then its the blue ray laser diode that may have failed and needs repair

Hey there Steve 2020,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how this could pretty perplexing. This kind of this usually occurs when you're having spotty internet connection. I suggest trying a

power cycle of the console as a good means of troubleshooting.

If that does not do the trick, try a soft factory reset of the console while keeping your games & apps.

When you get the chance give those things a shot and let us know if that helped.

Thanks for reading!

Is the disc a blu ray ? I read you need to install a blu ray app from the online store.

The latest update did not fix the playback issue with Game of Thrones Season 3 on Blu-Ray.

Some users may encounter the error that was causing the Xbox to not read the disc, again, even after updating the Blu-Ray player app.

To work around this, fire up the Blu-Ray app with no disc in your Xbox.

You'll be prompted that there is no disc in your drive.

Insert Game of Thrones season 3 blu-ray into your drive.

Viola, and enjoy.