Xbox black screen and turn off.

The xbox screen will pop up and go to black. If I hold the button on the controller, I get the option screen for turn off controller, turn off console, restart

At the moment, it worked after 10 min rest, but will try what you suggested next time it plays up. Thank you

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community and we're sorry you're having this issue. According to what you reported, I suggest you try the solutions below.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

On the Reset your console? screen, you'll see three options:

- Select the option to keep your games and apps so that they are not deleted, make sure you know your email and password as they will be removed from the console and you will need to add them again.

Solution 3:

Try to update your console offline by following the instructions in the article below.

https://support.xbox.com/en-US/help/hardware-ne...

*Thank you in advance for contacting, hope this can help you.

Hello dan1008,

Try to bring up the Xbox Startup Troubleshooter, follow these steps:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.

Note: The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button.

Continue holding the Pair and Eject buttons for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

To restore your console from the Xbox Startup Troubleshooter, select Reset this Xbox. When prompted, select the option to keep the games and apps.

If you are returned to the Home screen after the console restores and restarts, your console should function correctly now.

You are most welcome at anytime!

Hope it works!