xbox billing

Discus and support xbox billing in XBoX on Consoles to solve the problem; Hi I want to swap my x box subscription to a new card but my old card that no longer exists is blocking it as xbox states it owes 5.99 even though I... Discussion in 'XBoX on Consoles' started by Oleg McNoleg, Jan 9, 2017.

  1. Oleg McNoleg
    Oleg McNoleg Guest

    xbox billing


    Hi

    I want to swap my x box subscription to a new card but my old card that no longer exists is blocking it as xbox states it owes 5.99 even though I am fully paid up till 2018. any idea how to cancel their payment request so i can swap to a new card?

    Regards

    O

    :)
     
    Oleg McNoleg, Jan 9, 2017
    #1
  2. kwartiermeester
    kwartiermeester Guest
    Got a Xbox One should I keep it?

    You must super rich pal or living of your parents because where I come no one can afford to more then one console ,think of all the bills , you have to pay nowdays ,let me see their tv bill, house bill, often their mortgage or rent bill, tv license , water bill, gas bill, phone bill, internet bill, and now you want add gaming bill for the network on top of them and other thing Xbox one may hAve exclusives but you play previous games in the past on the Xbox or Xbox 360 you can't play them by disc mode only by buying them through dlc and same goes for ps4 for previous playstation consoles , at least wii u network is free and backward play for wii games but other are dlc, electric bill and maybe more bills to pay
     
    kwartiermeester, Jan 9, 2017
    #2
  3. -ChaoticGood-1
    -ChaoticGood-1 Guest
    Got a Xbox One should I keep it?

    work hard and know how to manage your money well.
     
    -ChaoticGood-1, Jan 9, 2017
    #3
  4. Smwutches
    Smwutches Guest

    xbox billing

    Contact support and speak to billing. They will be able to help you get it sorted. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Jan 9, 2017
    #4
  5. XBF Erick C Win User

    Xbox Billing

    Hey there Toaster!

    Go ahead and follow this
    Contact Us Link and let us know if it allows you to submit the callback request.

    I hope it helps!

  6. SatanicToaster8 Win User

    Xbox Billing

    The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

    It's going to ask if you want help from the virtual agent select
    no thanks,pick the category (Games)and just pick a contact method
    (request a call from support or Chat is faster).

    Let us know if it does give you the option to request a callback or chat with an agent.
    Still not available. Should I provide a screenshot?
  7. SatanicToaster9 Win User

    Xbox Billing

    You will need to get in touch with
    customer support     make sure that the region is correct, and that you are signed in with the affected account.

    Then follow these steps.

    1. "Step 1: Choose a catagory" select "Billing"

    2. "Step 2: Our virtual agent is here to help" click "No thanks..." (this will mean you don't have to deal with the virtual agent)

    3. "Step 2: Pick a topic" select "Pay your balance for a past due or suspended Xbox subscription"

    4. don't do "Step 3" since you believe you have already paid your past due balance, instead skip to "Step 4: Contact us" and choose your contact method.

    Hopefully that will help you out.
    The only option under "contact us" is a direction to the community form, which I (clearly) already posted on. How can I just easily contact a human support agent to talk to? I tried calling their support number, which was just an automated voice message
    referring me back to the customer support link. Again, under "contact us," the only place to go is the forums. Should I try through the virtual agent again?
  8. Smwutches Win User

    Xbox Billing

  9. VolatileJc18 Win User

    Xbox billing

    Thank you I wasn't sure, did have a feeling of have to do that first
Thema:

xbox billing

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