Xbox billing concerns

Edit: i just saw the moderators post...

Dear Jhoananordstorm,

I am deeply sorry to hear this and i hope i can at least help out a bit..

I would personally recommend you making a separate account for your child.. but this will lead to them losing all progress. This is only to prevent it from happening again:

I have been looking around and came across this feature i didn't know about myself yet.

You will have to go to your
Microsoft account and go to Family (Linked it for you)

Under the tab Content Restrictions there should be a button you can turn on and off saying 'Ask a Parent'

This is what the description says: Turn this on to require adult approval for the things your child wants to buy in the Microsoft Store—except for what they get with gift cards or money in their Microsoft account.

I think turning this on, if it isn't already would help you out with the future accidents of your kid buying stuff. This is all i can help with to prevent it only.

I know Xbox can be quite difficult refunding the money so I think the chance is really small they would continue to help..

(This is because it is in game currency and i don't think they can usually refund it without going through a lot of trouble as it is not theirs.. Looking at the way Fortnite handles it they do not sell it through the xbox store but through their game..
so xbox would most likely have to contact Epic Games or something.. I am just assuming it would work like this)

But the site for
Requesting a Refund for digital purchased items should hopefully get you closest to solving this..

For billing concerns/issues you will need to reach out to Xbox Support.

The best way to reach Live Support would be here:
https://support.xbox.com/contact-us

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support

Thank you so much. I will try that.

Hi jhoananordstrom,

Thanks for reaching out to us in the forums for this issue. Based on the information that you've provided, if the charges were listed as 'pending' in the Microsoft account, rather than purchased, then that means that the charges did not yet go through
successfully and as such, the Refund Request team would have denied your refund request.

Although, if the Xbox Support team was able to confirm that the charges did go through on the account, then they were correct in recommending you request the refund; however, since the request was denied, you can dispute it simply by replying to the
email containing the denial, as this would reopen the case for review. For more information regarding refund requests, I recommend taking a look at our support article entitled Request
an Xbox digital product refund as it will provide further helpful details and information.

As we here on the forums lack the necessary tools to directly assist with billing issues, if you have further questions concerning your refund request or the process, then it would be best to
contact Xbox Support again as recommended by our Ambassador.

I hope that this information proves helpful for you.

Hey Scuba, again, I'm afraid I must reiterate the point made above--all purchases on the LIVE Marketplace are final and cannot be reversed. If you have family members who want to use LIVE, but you're worried about unauthorized purchases, I strongly recommend
checking out the
Gold Family Pack. This will allow you to make purchases on your account, and will prevent your son from making unauthorized purchases in the future. I know you've worked with phone support to address this issue already, but if you would like to continue
making secure purchases on the console, I think this may be your best bet.