Xbox Beta - Unable to sign in after change of primary email

Hello Jerem,

Thanks for reaching out to the forums. We understand you are trying to change email. Unfortunately, you are unable to change an email that is the same domain. The two you are using are both Microsoft emails. Also an important note: If you change and remove
a Microsoft email the email will then be deleted and unable to be used. So if you use the email for anything other than Microsoft/Xbox we recommend not removing or changing it. Here is guide for

changing primary alias.

Thanks,

Brad

Hi there,

you can't merge accounts itself or fully move the Xbox Live Account to a different Microsoft Account, but something that could work for you is changing the primary email address for the Microsoft Account.

My assumption what steps might be required are:

- Change the primary email on the New Unused Xbox Account account to something else (you might need a new MS account/email for that) so that the Wanted email address is no longer attached to a Microsoft Account.

- Change the primary email on the Old Xbox account to the new wanted email address, so that that Wanted email address can be used to sign in to the Xbox main account.

See this link for the full information on how to change the primary email address on a Microsoft Account

https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Let us know the results

Hi there,

Hoping I understand the issue correct, the following steps might be an option:

These steps should allow you to switch around the primary email addresses connected to both accounts

(this won't change any purchase/services linked to the MS account, only the primary email)

in order to achieve that, it might be possible to use a 3rd (temporary) email address (Microsoft Account).

Currently both email addresses have a MS and Xbox Live Account.

If you change the primary email for the account with the email address you want to use on your MS account connected to Random GT account to that new 3rd email address, that should result in the Celts12085 email to be free and after that you should be able
to change the primary email address connected to the Aragorn12085 account to Celts12085 email address.

This link shows the steps on how to change the primary email address on a MS account:

https://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Keep in mind that None of these accounts should be logged in on any device while doing this, so not on Windows PC, Phone or console etc. The reason for that is, that if they are signed in at anything related to Windows (10) it could result in a new Xbox
Live Account (with random GT) being generated.

I hope the steps are clear and that I understood this correctly.

Yes you can change the original email address. This process is called changing the primary alias. The primary alias is the email address that is used to sign in to the account. The article explains how to complete this process.

There is a process to change the primary email on a Microsoft account.

First add it as an alias do not make it primary. Make sure it works correctly to sign in. Promote that email to primary and again validate. Last remove the former primary address from the account.

You can search on how to change primary email on MS account and should find a step by step guide.