Xbox Beta on Win 10 thinks I don't have game pass, the website thinks I do, billing has stopped

Garylisk · Nov 18, 2019

So I've asked this twice now of official support channels. Last week, my question was handed to a specialist. Here's the deal:

I got Game Pass when it first came out for Windows 10. They billed me for a couple months, but then suddenly stopped. In the Xbox Beta app, it thinks I do not have Game Pass. If I try to subscribe, it gives me an error. If I go into my account and look at
my subscriptions, it says on the webpage that I AM subscribed to Game Pass Ultimate (Which I never got, I only ever got the regular one.) and when I hit "Manage" to change it, it won't let me, just says "Something went wrong."

I also can't cancel it on the website.

Now, mind you, it's not like they are billing me. Billing has stopped, so at least that's good. But I actually WANT to be subscribed. I'm sitting here like "Please just take my money! Do you not want my money!?"

Anyone else having this? It's just crazy, and now Discord Nitro is offering a free pass, but I don't want to redeem it because my account is apparently turbo broken.

:)

M3tal Daz3

For billing or payment issues it will be better if you contact directly the xbox live support.

Garylisk

It would be best if you read my entire message, because I said I have done that twice, so now I am posting this on top of all that.

I've tweeted them as well.

The squeaky wheel gets the oil. I need oil.

ChainSmokingBob

Boosters really aren't a problem to anyone if they aren't trying to win. While I don't respect it and I do think you should stop doing it, I don't really care provided they aren't winning and aren't interfering with my game.

Grymm of Astora

I normally:

Win something 8/10

Receive nothing 1/10

Get a bomb 1/10

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I don't think the piano has anything to do with it.

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Is it possible to get all 3 borderlands' symbols?

Stephanie Dequito

Hi there! I'm more than happy to help you out!

Please confirm the status of your Xbox game pass subscription if it is active by signing your account in account.microsoft.com > services and subscription.

If you don't see any subscription active under your account, which means you might have redeemed your subscription on a different account. Check your other Microsoft accounts' order history.

Once you're done, let me know the results.

Kind regards,
Stephanie

Xbox Beta on Win 10 thinks I don't have game pass, the website thinks I do, billing has stopped