Xbox Beta app issues (black screen after sign in, and can't change install location) -...

Discus and support Xbox Beta app issues (black screen after sign in, and can't change install location) -... in XBoX on Windows to solve the problem; I have installed the Xbox (beta) application, have W10 1903, and can launch the application successfully. However, upon signing into the app the xbox... Discussion in 'XBoX on Windows' started by powderskull, Jun 14, 2019.

  1. powderskull
    powderskull Guest

    Xbox Beta app issues (black screen after sign in, and can't change install location) -...


    I have installed the Xbox (beta) application, have W10 1903, and can launch the application successfully. However, upon signing into the app the xbox app window goes blank/black and stays that way until you close it. Does this every time you launch the application
    and try to sign in.

    Also - I see I cannot choose any installation directory other than my OS (CXbox Beta app issues (black screen after sign in, and can't change install location) -... :) drive.

    Does anyone know how to fix this?

    :)
     
    powderskull, Jun 14, 2019
    #1
  2. powderskull Win User

    Xbox Beta app issues (black screen after sign in, and can't change install location) - GamePass Ultimate

    Hi - I did not see an option in there to change game storage location, closest was apps... but I do not want any app I install saving to my gaming drive so I guess I will have to wait on MS to fix that bug in the xbox app so it allows selecting other drives.
    As for the DNS settings, I changed my router to CloudFlare DNS 1.1.1.1 1.0.0.1 and am still having the same issue. Thanks for the input though!
  3. powderskull Win User

    Xbox Beta app issues (black screen after sign in, and can't change install location) - GamePass Ultimate

    UPDATE ->

    So in order to successfully log into the Xbox (beta) app, and not get a black app screen after doing so, you need to go and log into the Xbox Console Companion app first. Doing so will giver you a Windows 10 notification saying you are signed into Xbox Live,
    and from there you can go launch the Xbox (beta) app, sign in, and still be able to use the app.

    That said, I have a "Gaming" admin account as well as my regular "User" admin account that I use for different purposes on my computer. On the Gaming account, the Xbox (beta) app storage location drop down is blank and will only store to wherever the default
    APP storage is set to use in W10 settings (response below outlines how to change this). Where-as if I go into the same Xbox (beta) storage settings under my user computer account, it will display every drive in a drop-down and I can select them all - it will
    still inform that I need to go change the W10 storage setting default location though.
  4. SilkyBirb Win User

    Xbox Beta app issues (black screen after sign in, and can't change install location) - GamePass Ultimate

    UPDATE ->

    So in order to successfully log into the Xbox (beta) app, and not get a black app screen after doing so, you need to go and log into the Xbox Console Companion app first. Doing so will giver you a Windows 10 notification saying you are signed into Xbox Live,
    and from there you can go launch the Xbox (beta) app, sign in, and still be able to use the app.

    That said, I have a "Gaming" admin account as well as my regular "User" admin account that I use for different purposes on my computer. On the Gaming account, the Xbox (beta) app storage location drop down is blank and will only store to wherever the default
    APP storage is set to use in W10 settings (response below outlines how to change this). Where-as if I go into the same Xbox (beta) storage settings under my user computer account, it will display every drive in a drop-down and I can select them all - it will
    still inform that I need to go change the W10 storage setting default location though.
    This worked for me thanks for the find!
  5. powderskull Win User

    Xbox Beta app issues (black screen after sign in, and can't change install location) - GamePass Ultimate

    Hello - I did just try to click on "feedback" within the beta app... it is the only menu item that does not do anything, or take me anywhere. Only way I could express feedback is buy rating the app within the Microsoft Store.
  6. Obsessive Power Win User

    Xbox Beta app issues (black screen after sign in, and can't change install location) - GamePass Ultimate

    Hi,

    To fix the drive install issue, remove the app. Then go to START > SETTINGS > SYSTEM. In the System screen select Storage on the left hand side. From there, there should be an additional settings option. From here you can change the default location for
    Windows games and apps.

    Once this is done the beta app should let you install games on other drives.

    Sorry, for any errors, typing this on a phone.

    Reinstall the App. If it's working might be an idea to also change your DNS settings.

    I had the black screen yesterday too.
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Xbox Beta app issues (black screen after sign in, and can't change install location) -...

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