Xbox (Beta) app download bug

I downloaded the beta app and tried it and still the same disconnects so used the bug feature as suggested in the post earlier.

Hello RuiAlves3,

Thank you for keeping us updated. We understand that the installation of Wolfenstein 2 is frozen at 16%. We have a forum thread
that contains several different issues and solutions for the Xbox (beta) App. This particular situation is also covered in the thread. We recommend trying out the solutions in this thread, and be sure to let us know the results!

Hi! First of all, I would recommend restarting your computer. If the problem persists, go to the Windows search bar at the bottom of the screen and search "uninstall", then click the settings icon at the top that says "add or remove programs." From that
screen, there should be a list of games near the center/bottom of the setting screen. There should be a search bar. Type in the name of the game, then uninstall and follow the instructions. If that doesn't work, post a reply here.

Hope that helps!

Hi! First of all, I would recommend restarting your computer. If the problem persists, go to the Windows search bar at the bottom of the screen and search "uninstall", then click the settings icon at the top that says "add or remove programs." From that
screen, there should be a list of games near the center/bottom of the setting screen. There should be a search bar. Type in the name of the game, then uninstall and follow the instructions. If that doesn't work, post a reply here.

Hope that helps!

So I just did what you recommended, and the problem persists, the download of the game is not over yet (it crashed 16%) and because of that it is not listed in the programs to uninstall, however, I canceled the download, and uninstalled the
Xbox app (beta) to check if these download files (which I had already canceled) would be deleted, but even after all that, the app still tries to continue downloading those 16% (about 9gb files) they already had been downloaded. I do not know how to clean
these files to start from scratch, and they are probably corrupted, since the download does not continue at all.

Hello ,

Thank you for keeping us updated. We understand that the installation of Wolfenstein 2 is frozen at 16%. We have a forum thread
that contains several different issues and solutions for the Xbox (beta) App. This particular situation is also covered in the thread. We recommend trying out the solutions in this thread, and be sure to let us know the results!

I got it, thank you! if someone has the same problem:

Q: I am having trouble installing a game on my PC. What can I do? A: Visit the Troubleshoot game installations on Windows 10 to find some suggestions on how to fix the issue. For more information, visit the Known Issues for Game Launches (June
2019) page.

after visiting, I read the options until at the bottom of the page I found a resolution:



Still having problems?

Try reinstalling gaming services. To do this:

• Launch powershell as an administrator and enter “get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers”
  
• In the same powershell window, enter “start ms-windows-store://pdp/?productid=9MWPM2CQNLHN”
  
• Install the app on that page, including accepting the UAC prompt when shown.
  
• Try installing the game again.
  

after doing so, the download came back online. Thank you.