Xbox Avatar Editor - 3D export not working anymore?

Hi Tomm_A!

Good news, bad news.

It worked! .. But it wasn't able to export after that.

This time, the Xbox Avatar Editor closed down on its own and it longer to reopen the program.

Hi,
Seemed to have missed the first notification.

I'm not interested in importing my original avatar (it looks stupid ), my new one looks better.
Reinstalling and saving to the desktop did not change the outcome however

Grtz

Hi TijgerPapa



Thank you for posting to the Microsoft community.

We understand that you are trying to export an avatar using Xbox Avatar Editor. Based on your description you are having issues saving it. Let us check on this together and sort this out in timely manner.

There is a way to import however, it this support article did not say about exporting so please see the steps below: (Create or update an Xbox Avatar | Xbox Support)

1. Launch the Xbox Avatar Editor app.
   
2. Select Xbox Original Avatar, and then choose your original avatar.
   
3. Select Import.
   

Have you tried saving it on your computer desktop? You may want to use the Drive C and select the Desktop folder to save your files. You may then see an Xbox GamerTag folder name in your computer, and you may select any files you may be needing for 3D viewing. This should launch 3D viewer by default and if it get stuck to 3D viewer logo, close it first and relaunch 3D viewer.

We hope that helps. If you have suggestions about Xbox Avatar Editor, you may send a feedback through the application by going into settings and look for feedback.

Have you tried uninstalling and reinstalling the Xbox Avatar Editor to see if that resolves the issue? Additionally, you may want to try exporting your avatar in a different file format, such as .fbx or .dae, to see if that produces a valid file. If the issue persists, you may want to contact Xbox support for further assistance.

We look forward to your response.



Truly Yours,

Fatima

Microsoft Moderator

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hello JaqFinch,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

We understand that you are trying to export a 3D object created from Xbox Avatar Editor app and is unable to because it does not show up in the folder. Let us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

We replicated your issue and chose the 3D object folder as the location where we save the file, and it also does not show in our end because 3D folder saves 3D object file type only. We suggest selecting another path location. In our end, we created a New Folder under This PC > desktop. So, the path location where we save the 3D file object was This PC > Desktop> New Folder. When done saving the file under New Folder, open the file and look for your gamertag and click to expand. Look for 3D Object file type and click to open it on 3D Viewer App. You can then go to File >Save As and select path location.

If the 3D viewer freezes, you may update the app. To update, go to Microsoft Store and search for 3D Viewer App then install updates.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,



Xbox Forum Moderator

Microsoft Community