Xbox Avatar App wont load on my profile, works on all other profiles...even wont load on PC

LadySayeh · May 10, 2019

I'm at my wits end with this....i haven't been able to load the avatar app since November. All it does its load for about 3 minutes then tell me it couldn't load my avatar, that something went wrong. I've tried to google options and haven't gotten anywhere.
I've power cycled my system, I've uninstalled/reinstalled the app, i moved where it was stored, i soft/factory reset my Xbox...heck i even bought a new box in November....but it still won't load...its just my profile what else can i do...besides deleting everything
because that would take forever to re-download and I won't do that for just one app that isn't working.

:)

Jeremy2085

Im having simular issues, only thing I can suggest is maybe deleting your profile and starting again, having backed up your data so you keep all of your gamerscore and achievements.

XBF Leo G

Hello LadySayeh,

Thank you for posting on the Xbox forums. We understand how it can be frustrating when your profile will not load your avatar so that you may edit it. There is an option to
edit the avatar through our website. We suggest making a change to your avatar through the link we provided. If you are able to edit the avatar through our website, we recommend
power cycling your console and loading the Xbox Avatar Editor App. Be sure to let us know the results!

EllizDee

Hi LadySayeh,

first time I have heard this one, are you using the "old" avatar of the new one? can you get into the application at all?

I know some of the older items are not compatible with the new avatar frames. If you can get into the app, have you tried to make a new one?

If I get any luck or other suggestions, I will post it here for you, if you manage a fix, could you let me know in here, so if I see it again I can help other.

Xbox Ambassador

ShanedWalker

@WPAK. My profile has corrupted avatar items. I delete them, clear the cache, delete the profile only clear cache again, redownload profile, and after all of that. corrupted avatar items come back and my xbox 360 is slower than ***. Can't play some games
due to loading boards takes a long time or does not load at all, (World of Tanks). On COD Black Ops boards wont load and kicks me out of the lobby.

Wiles731

https://support.xbox.com/en-US/xbox-one/errors/xbox-one-app-wont-start

the problem is not with starting. the app starts just fine. it just wont load my original xbox avatar

Xbox Avatar App wont load on my profile, works on all other profiles...even wont load on PC