Xbox avatar app will not load

Have you tried uninstalling and reinstalling the apps

did this with both the new editor app, and the old original avatar app. also tried loading the avatar in the old app, and had no issue. the new one still fails to load the old avatar

I had this issue too. Here's what I did to fix it: -

1. Make sure that neither avatar app is running in the background. One way to do this is to cold boot/reboot your console.

2. Launch the Xbox Original Avatars app, make a change to your old avatar and save it. All I did is change a piece of clothing. I'm not sure if this step is 100% required, but I'm including it here cos it's part of what I did.

3. Force close the Xbox Original Avatars app. To do this, open the guide, highlight the app, press the menu button, then choose "Quit" from the little menu that pops up. You should notice that next to the avatar's main tile at the top of your home screen
it now says "Launch" next to the app instead of "Resume", which denotes that it's no longer running in the background.

4. Launch the new Xbox Avatars app and go to the section where you can choose to use your old avatar. It should now load in OK.

I believe this issue occurs because you're using the new Xbox Avatars app while the Xbox Original Avatars app is still running in the background, and that stops the old avatar from loading into the new app for some reason, so all you see is your new avatar
standing next to a spinning loading circle that never goes away.

yes, I think to. Never was able to get to 3rd level something.

On my Xbox 360 I can edit as I want, also the classic avatar app on Xbox One pics up that edited classic avatar.

But on my profile I have an ols version of that avatar, and no way to get Xbox One avatar app to load anything.

Yes, some users experienced the same over last few years, no solution I think.

Did you load up the Insider Hub and Register for the Avatar Preview App?

Hello LadySayeh,

Thank you for posting on the Xbox forums. We understand how it can be frustrating when your profile will not load your avatar so that you may edit it. There is an option to
edit the avatar through our website. We suggest making a change to your avatar through the link we provided. If you are able to edit the avatar through our website, we recommend
power cycling your console and loading the Xbox Avatar Editor App. Be sure to let us know the results!