Xbox Audio issue - Optical cable

NYguy32 · Mar 19, 2020

Hello all,

I am working through an audio issue with my Xbox one and my 5.1 audio sound system. I have the sound system hooked up to the Xbox with an audio optical cable, with an HDMI running from the Xbox to the Samsung TV. The surround sound worked properly previous
to the Xbox update. After the update, now the sound is coming out in a stereo form. I have the audio setting set to this: settings>General>Volume & Audio output>speaker set up; (HDMI Audio = stereo uncompressed) (Optical Audio = Bitstream out) (Bitstream
format = Dolby Digital). the sound still comes through my audio system in a stereo format even when I turn the HDMI Audio to off. In the past, this has not been an issue because the optical cable bypasses the TV and runs directly to the sound system receiver.

On a side note, I am not sure why I cannot set the HDMI audio setting to 5.1 uncompressed. this may be a side issue that Xbox has neglected.

Can someone offer a workable solution or explanation for the change? Any help on this would be greatly appreciated.

:)

Hordie

Hi rsugden93,

Sorry you're having issues with your sound. To help narrow down the issue you should try removing things to see what could be the issue. If you're using optical audio, can you unplug this and just use the HDMI audio from the TV? If this works with
no issues, then it's likely something with the optical audio (cable, connection, dirt, ect). If you hear it on the TV after removing the optical cable, then try a new HDMI cable. As this is a random issue, it's likely something on the receiver, cable, or TV
side, and not an Xbox setting.

Hope this helps!

EggsBoxJuan

Hi, how do you have the optical cable routed, if you're taking it from the Tv to the A/V unit odds are you will only get stereo audio. The best option is to connect the optical cable from the Xbox to the A/V unit.

You would also of course need to go into the audio output settings on the Xbox and turn off HDMI audio and switch to optical audio.

Just had a quick look at the user manual for that A/V. It has 2 optical inputs so you could run one optical cable from the Tv to the A/V port that's marked as Tv Audio and run another optical cable from the Xbox to the optical input that's marked as Media
Player. You may also need to check the A/V unit is set to output digital audio on that Media Player port. That could be as simple as selecting the audio format on the remote control.

SwordofWhedon

Optical lacks the bandwidth for anything beyond stereo uncompressed.

NYguy32

If that is so then why was surround sound working properly before the most recent update?

TacT1caLRewindZ

Are you using an optical audio cable? this may help with your issue.

Xbox Audio issue - Optical cable