Xbox audio headset issue

Hey there Holmes Slyce!

Sorry to hear about the audio issue! Is your headset plugged into the optical audio port on the Xbox One console or in our Stereo Headset Adapter through the controller?

Hi there Ka Kase,

Thanks for the reply. I'm sorry to hear about the issue with audio settings for a headset.

In order to receive the audio settings through the Xbox, you will need to plug in the headset to the controller. Once you connect the headset to the controller you will be able to change any audio settings such as the Party chat volume. Unfortunately, when
you connect the headset to the tv you will only receive the audio from the TV.

Check out these articles:

• Troubleshoot audio problems in parties on Xbox One
• Set up and troubleshoot your Xbox One Stereo Headset

Try this out and let us know the results.

Just tested this and it will work.

Xbox One connected to a monitor using an HDMI Cable. Set the Display settings to DVI. Meaning no audio is being transferred over the cable. Attached Headset Audio adapter to an updated xbox one controller and plugged in the Xbox One Stereo headset to the
adapter, got Stereo sound on the headset without any issues.

Hey Joe,

When it comes to headset troubleshooting there are a number of things to try to narrow down the issue to the headset or the controller. Does your headset connecting using an audio jack or through a headset adapter?

With the introduction of the 3.5 mm headphone jack on the Xbox controllers, you are able to virtually connect mostly any headset but some may not be compatible due to the

audio jack standards.

If the headset cuts out periodically then it may be due to the audio jack not being the right standard or the audio jack port in the controller is not functioning properly.

To troubleshoot your Xbox I recommend to
power cycle the unit.

If you do not have the RCA out, the only way this would work is if the Headset uses the Optical Out of the ONE

To get in to details Turtle Beach Says: Please note that you will need to connect this headset to the stereo outputs from your TV or audio receiver for game audio and use the Kinect® for game chat with Xbox One.

www.turtlebeach.com/.../58

Microsoft Says:

The following 3.5-mm audio headset types are supported:

A single 3.5-mm audio cable headset.

A dual 3.5-mm audio cable headset with 3.5-mm CTIA audio cables.

A headset with chat audio provided by a 3.5-mm audio cable and game audio provided by a separate cable with RCA or optical connectors. (Only chat audio will be enabled through the Stereo Headset Adapter. For RCA/optical connectors [game audio], follow the
manufacturer’s instructions to connect to the console.)

An Xbox 360 Wired Headset with a 2.5-mm audio cable. Connect to the Stereo Headset Adapter by using the 2.5-mm-to-3.5mm adapter that’s included with the Xbox One Stereo Headset Adapter.

support.xbox.com/.../stereo-headset-adapter