Xbox asking “Do you own this game or app?” Who else has this problem? If you do please...

Yup same issue here. 😞 Sounds like it might be pretty widespread & is specific to Morrowind. I tried reinstalling but it was a weird reinstall (looked like I was buying the game again but wasnt charged - well I better not have been charged!!). I saw 2 versions
in the store when i was trying to redownload neither resolved the issue. Not sure what is going on?

when I contacted Microsoft they referred me to Steam support?? Uhmmm. Hope this is resolved soon and that my save data is OK! Def an issue with Microsoft...

Sorry to hear about all your other issues and losing money due to nothing that is your fault. 😔

Yeah i was trying to play morrowind and it just kept saying i dont own the game but have bought the game twice after the first purchase mysteriously disappeared. Theres probably $500 in games that theyve stolen from me before. Some i didnt get emails for,
but the ones i do have email confirmations for that xbox says i dont own theyve just said “idk what to tell you we cant do anything just try buying them again.” And theyve said that on multiple calls about this issue

Hey there Johnfunun,

Generally this error will only happen if you're signed into a profile that either doesn't own the game digitally, or the game disc isn't inserted into the console. If you purchased the game digitally, you'll be able to see the purchase
on commerce.microsoft.com. Can you please visit that website and share a screenshot of the purchase in your purchase history?

Thanks!

______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

This has happened to me several times too.

1. Make sure if you've installed the game to an external HDD instead of your console internal storage, that the external HDD with the game on it, is connected to your Xbox One.

2. Ensure the game or app is up to date, and that it has fully been installed.

3. Ensure your console has the latest system update.

4. Restart your console and try again if the above don't work.

5. If the above don't work, contact Xbox Support, the official support agency Microsoft has delegated. Don't rely and wait for the reply of unofficial non Microsoft employee/support people to make a reply. Xbox Support since I've used it, is great. Although
they're not perfect, it is the official support body from Microsoft. And Microsoft has quality control over Xbox Support and standards of what is expected from Xbox Support. Last time I contacted them, they sent me a feedback email for me to rate them on the
service. In 2011 I rang them and they read of a script which was funny but kind of weird. But now they have chat so it's usually txt chat.

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that fails please check what happens when you set the console as Offline and try to start the game to see what happens.

Let us know the results