Xbox are trying to rob me!!

My mam paid for my 12 month xbox subscription just around the end of October and confirmed with me that the payment had gone through then over christmas I got mutiple e-mails form xbox saying that they where taking out another gold subscription but none
of the charges came through so we ignored the e-mails and now my xbox won't sign into live saying that I haven't paid for gold but it won't let me make another payment to change the card the payment is meant to come from. how can I get my account back online?
All I want to do is watch netflix on my TV...

:)

 

LOOKING FOR NEWS FRIENDS

Looking for xbox live to play gta online. Just trying to make money with my team. Cruise and rob.

 

you know you have been playing skyrim too much......

^^^ ..."I remember a cutpurse trying to rob me on the road once... When I drew Grimsever, I think the poor man soiled his armor!"

 

Although stealing £40 from you would really help the Multi Billion Dollar company that is Microsoft, On this occasion I feel there is probably a genuine error. Did you pay a 12 month SUB or a £5.99 monthly SUB?

Not that £40 is not a massively huge amount of money that invested wisely could really bennefit Microsoft. So I can see why Microsoft stealing £40 from you is very likely.

 

Is thge card on yoru acount expired? Thi scaused me a load of problems in the past.

 

Ultimately, Viral is correct. Phone support will be the best route here. You can however, check out your billing portal via logging in to the below site. You should see a clear list of transactions there. Boas makes a good point too, an expired card can
cause these issues.

commerce.microsoft.com

I hope you find a resolve.

 

why wouldnt they take a 3 month subsciption..........if i didnt know better hmmmm......If it was me running the company and i have a customer who wants to renew ....but instead of 12 months the customer only wanted 3 months???? Well.... i could blag
a reason why the customer was unable to purchase 3 months gold. i would then wait exactly 3 months and 2 weeks, suspend his account.....HEY PRESTO......Customer forced to pay to unransom his netflix and silver membership.......to unfreeze account you will
need xbox phone number, 40 quid and some KY Jelly. seriously your options are pay up or make a new account (check TC's for possible violations?).other possibilities are finding that email! and/or...finding a way to view your purchase history/GOOD LUCK
LASTLY YOUR ACCOUNT OF EVENTS ONLY SEEM LOGICAL IF IN OCT. YOUR MUM PURCHASED 3 MONTHS GOLD AND NOT 12 MONTHS

 

cloudsite is wrong......you can only see your billing while not suspended..

 

i am having similar problems with microsoft-but my problem is that when i first purchased my" xbox one" i had to access the internet to be able to go through the set-up process.

having done that and created my username and password account and other bits and bobs-including giving my email details-i thought that was all i needed to do--to be able to use my xbox and i proceeded to use the "fifa soccer game" that came with my purchase.

i had no intention of wanting to use my xbox to access and play games with other xbox users over the internet and definately did not want to subscribe to the xbox one live gold subscription service which costs--£39.99 per year.

after a couple of weeks of using my xbox and playing "fifa soccer! and other games that i had also purchased-i got bored and decided to put my box away into a cupboard.

i had bought the console in december-2013 for £449 from my local argos store in derby.

Last week i was checking my google email account and noticed an odd email from microsoft referring to the fact that they had taken £39.99 from my credit card account--dated--13th january--2015 awasthis year"s payment that was due for the "xbox-one gold live
subscription" servic

i thought to myself--what!!!--what service!!!--i never had subscribed to xbox-live--and how on earth had microsoft gotten hold of my credit card details--when i had never ever-knowingly given them my details anyway.

i then thought-i wonder if they had also charged my credit card for the same amount of £39.99 for the year previous to this year and sure enough-they had taken £39.99 from my card.

so!!-now!!--without permission from myself and now beginning to get very paranoid and very angry at microsoft for taking monies-totalling-£79.98-for a subscription service-that i never knew existed and have never used-and even more worrying-how on earth
did they get hold of my credit card details.

i am concerned and also wondering whether this has happened to other people--or is this just a "one--off!!--or is this a common theme that is happening to lots of other punters.

i have tried to contact the ""support service""--without success!!

.

 

For microsoft to have your card details you must have entered them in the account creation section. Possibly you signed up for the free month of gold that enabled Auto renewal to a years subscription at the end. Always read the small print