XBOX apps on Windows 10 laptop not working after system update

Discus and support XBOX apps on Windows 10 laptop not working after system update in XBoX Games and Apps to solve the problem; My Xbox app was working fine until the last system update and now when I click on the app, it will load and I will see the dots going around. I will... Discussion in 'XBoX Games and Apps' started by A LIBRA DIVA313, Nov 14, 2015.

  1. XBOX apps on Windows 10 laptop not working after system update


    My Xbox app was working fine until the last system update and now when I click on the app, it will load and I will see the dots going around. I will see the version number and I think it says 11.11.110004.00000 in the top right corner. Then the windows is
    totally green and will not show anything. What is the deal???

    :)
     
    A LIBRA DIVA313, Nov 14, 2015
    #1
  2. Xbox Insider Hub - Do not even start

    Hi,

    Corrupted app data, software conflicts, and server interruption are possible reasons as to why you're encountering this issue. To resolve this concern, kindly run the Windows apps troubleshooter provided on this

    link
    . This can help resolve issues with Windows 10 games and apps.

    Another solution we recommend is to check if there are updates available for the Xbox Insider Hub, the game, and the Windows 10 PC. Refer to the following links for the steps:

    You may follow the first link to check for updates available for the Xbox Insider Hub and the game.

    Let us know how it goes after performing the aforementioned solutions.
     
    Catherine Cus., Nov 14, 2015
    #2
  3. Trouble connecting Xbox One to Xbox app (Windows 10)

    Sure The Problem With Windows 10 & Apps Try One Solution : Connect Your Xbox One With Other Laptop Running Windows 10 Ie Log In Another Laptop Running Win 10 Be Sure You Have Wireless Access Point To Connect Your Xbox App At Your Laptop With The Same Your
    Xbox One If That Solved Your Problem You Need To Reinstall Win 10 On Your Dell Laptop
     
    RevisedBrake931, Nov 14, 2015
    #3
  4. DaleCh
    DaleCh Guest

    XBOX apps on Windows 10 laptop not working after system update

    I have the same problem after the latest windows 10 update. You click on the app, starts to load, gets as far as the green screen, and then nothing.
     
    DaleCh, Nov 15, 2015
    #4
  5. DaleCh
    DaleCh Guest
    so the beta xbox app(today), 11.11.110005.,, does appear to at least sign in and load properly, even after the windows 10 update. Hoping they fix the main one soon.
     
    DaleCh, Nov 15, 2015
    #5
  6. I did some digging around on my system. I used the Program Compatibility Troubleshooter and it says that the Xbox App is incompatible. How is that when it is part of the Windows 10 family of apps?
     
    A LIBRA DIVA313, Nov 16, 2015
    #6
  7. Experiencing the same problem. Strangely using the same PC if I log in using my microsoft account the xbox app works fine and I can stream no problems, however if my son logs on using his account it doesn't work, just get the spinning dots followed by green
    screen. He does appear to be logged in though as if I go back my account and log in to the app he shows in friend list as being logged in on the app.

    We then tried to log him in to the app on a windows 10 laptop and it worked fine. Makes no sense. All worked prior to the latest update.

    Have tried removing the xbox app using powershell and reinstalling but made no difference.
     
    DaveLawless85, Nov 16, 2015
    #7
  8. Haxo Leilas
    Haxo Leilas Guest

    XBOX apps on Windows 10 laptop not working after system update

    Thank you for your patience as we investigate this.

    To help track the issue down, it'd be helpful to get some diagnostic information about your Xbox App. If you're experiencing this problem, please send me an Xbox Live message, so we can follow up directly.
     
    Haxo Leilas, Nov 30, 2015
    #8
  9. Haxo Leilas
    Haxo Leilas Guest
    Hi again, all!

    We've released an update to the Xbox App that may fix this issue for you. Please download it from the Windows store, available here:

    www.microsoft.com/.../9wzdncrfjbd8


    If you still experience issues after taking the update, please let us know.

    Thank you for your help in getting this resolved!
     
    Haxo Leilas, Nov 1, 2018
    #9
  10. DaleCh Win User

    XBOX apps on Windows 10 laptop not working after system update

    so the beta xbox app(today), 11.11.110005.,, does appear to at least sign in and load properly, even after the windows 10 update. Hoping they fix the main one soon.
  11. Haxo Leilas Win User

    XBOX apps on Windows 10 laptop not working after system update

    Hi again, all!

    We've released an update to the Xbox App that may fix this issue for you. Please download it from the Windows store, available here:

    www.microsoft.com/.../9wzdncrfjbd8


    If you still experience issues after taking the update, please let us know.

    Thank you for your help in getting this resolved!
  12. A LIBRA DIVA313 Win User

    XBOX apps on Windows 10 laptop not working after system update

    I did some digging around on my system. I used the Program Compatibility Troubleshooter and it says that the Xbox App is incompatible. How is that when it is part of the Windows 10 family of apps?
  13. Haxo Leilas Win User

    XBOX apps on Windows 10 laptop not working after system update

    Thank you for your patience as we investigate this.

    To help track the issue down, it'd be helpful to get some diagnostic information about your Xbox App. If you're experiencing this problem, please send me an Xbox Live message, so we can follow up directly.
  14. DaveLawless85 Win User

    XBOX apps on Windows 10 laptop not working after system update

    Experiencing the same problem. Strangely using the same PC if I log in using my microsoft account the xbox app works fine and I can stream no problems, however if my son logs on using his account it doesn't work, just get the spinning dots followed by green
    screen. He does appear to be logged in though as if I go back my account and log in to the app he shows in friend list as being logged in on the app.

    We then tried to log him in to the app on a windows 10 laptop and it worked fine. Makes no sense. All worked prior to the latest update.

    Have tried removing the xbox app using powershell and reinstalling but made no difference.
Thema:

XBOX apps on Windows 10 laptop not working after system update

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