Xbox app wont start

Maxim Iv · Sep 13, 2022

After a recent update my xbox app on pc won't start. It just displays a logo on a black screen as per the image included. The app keep running and is responsive to settings request from the app panel. I have already tried reinstalling the latest version of the app and resetting microsoft store. My subscription to pc gamepass is valid till may 2023 and I would like to have the service provided to me.

:)

Wiles731

https://support.xbox.com/en-US/xbox-one/errors/xbox-one-app-wont-start

the problem is not with starting. the app starts just fine. it just wont load my original xbox avatar

Maxim Iv

that worked for me, thank you

Rostom L

Hi there!

I appreciate your efforts in trying to get it fixed. Let's see what we can do about that here.

First, be sure to install any available Windows updates and updates from the Microsoft Store.
Check for Windows updates - https://support.microsoft.com/windows/update-wi...
Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

Then try the commands below:
- Launch powershell in Administrator mode.
- Copy & paste each command then hit Enter:

1. Set-ExecutionPolicy Unrestricted
2. Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Then restart the computer.

If that didn't work, try to perform a clean boot to investigate if some 3rd party services are causing the issue.
https://support.microsoft.com/topic/how-to-perf...

Rodrigo Oliver

Hi X3m, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd

Then, reset the Microsoft Store:

Press the Windows key +R

Type WSReset.exe and press Enter.

Restart your PC.

Afterwards, please, download the Gaming Services Repair tool:

https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved.

For more information: https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Moving on from there, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

Let me know if it works!

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Maxim, have you checked if you have the latest version of Windows installed, at 21H2

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.

Xbox app wont start