Xbox app wont sign me in because it says "We want to make sure this is you. User...

Does the message come with a specific error code?

Cant get an account because it wont let me connect...their was an error code and it wasnt recognisable ...sorry I'm new at this ...when it says to sign in it wont let me on the xbox...we have internet connection but not letting me connect to xbox live
...can I get an account for xbox 360

Hey there, Versed!

I'm sorry to see any launching issues! To check to ensure it's not Xbox as a whole on your phone, have you downloaded the Xbox App yet? Download that, sign in, and see if it works just fine for you. We do have a known issue where the Xbox App has been crashing
to the home on iOS devices, so I want to make sure this isn't related.

Let me know how it goes

I just downloaded the Xbox app and had no difficulty signing in.

Hi Shyjag13, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Is this happening on the Xbox PC App?

Please, reset the Microsoft Store:

Press the Windows Key + R

Type WSReset.exe and press Enter.

Afterwards, please, download the Gaming Services Repair tool: https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved.

Let me know if it works!

Make sure you are not unable to play games with 18 restrictions because you are on a child account...if you are on one, resetting your xbox to factory settings wont fix it, you will sign back on and have the same issues.