Xbox app won't connect to my Xbox One.

I have the same issue and I'm also on Comcast. My Xbox One and the Xbox App (PC & Phone) won't connect to Xbox Live. When I disable the WiFi on my phone, the Xbox App connects to Xbox Live without issue. It must be an issue with Comcast.

I have, yes. I think I'm just going to resort to using my Xbox rather than streaming to be honest.

I want to stream games on my laptop (Windows 10) via the console companion app, but each time I try to connect to my Xbox One, it fails. It also won't accept the Xbox's IP address. Both my laptop and Xbox are on the same network.

I have tried:

Re-naming my Xbox

Restarting both my Xbox and my laptop

Updating the app

Signing in and out of the app

Checking my laptop's firewall

Connecting via both a wirleless wi-fi connection and Ethernet cable

I have been trying all day nothing seems to be working - I've read almost every thread there is on this issue.

Help would be very welcome

Hi,

did you check if the option "allow connections from any device" is enabled on your console as explained in the troubleshooting guide?

https://support.xbox.com/en-US/games/troubleshooting/troubleshoot-xbox-app-game-streaming

I have, yes. I think I'm just going to resort to using my Xbox rather than streaming to be honest.

Did you try to perform a full power cycle of the console?

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

If it doesn't work, you can also consider a factory reset in order to exclude any issue on the Xbox side:

https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults

One quick thing to add:

If I try connecting to Xbox Live while in the Xbox Video App it just says "Your connection to Xbox Live was lost…" so for whatever reason it just won't let me connect to Live when I'm in that app.