XBOX app stuck on logo screen

Hello Everyone that stumbles upon the same problem,

I have had that (endless logo on xbox app start... never waited long enough to see any error codes) on Win10Home.

Did just step 5, rebooted the pc and xboxapp works again. Hope this helps other people.

Step 5: Uninstall and reinstall the Xbox App to update it.

1. Click Start, and then type Windows Power Shell on the search box.
   
2. Right-click, and then select Run as administrator.
   
3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
   
4. Hit Enter.
   
5. Launch Windows Store and download the Xbox App.
   

Best Regards,

Marek

Hello N1kza,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

Based on the description you posted, it seems that you have an issue with Windows where you can't log in with your Minecraft account as it gives you an error code 0x89245102. For this error code please refer to this link for you to get more details about it. [MCL-22340] code: 0x89245102 code: Deep Ocean. - Jira (mojang.com)



So that we can better understand the problem, We would like to ask a few questions:

• What troubleshooting steps have you tried so far?
  
• Do you have any screenshot of the error message for us to identify more? Conceal any persona information for security reason.
  
  
  

We would also like to suggest that you follow the steps below if you have done some of the steps below you may just skip it:

Step 1: Sign out all accounts signed in your PC including the one that you're trying to sign in on your Xbox app.

Step 2: Run the troubleshooter for Windows Apps on your computer by clicking the Run troubleshooter button on this link. This process will check and resolve common issues with the apps on your PC.

Step 3: Click on this link for the steps to perform a clean boot. This process will start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

Step 4: Reset the Windows Store to clear the Store cache.

1. Press Windows key + X on your keyboard.
   
2. Click on Command prompt (Admin).
   
3. Type wsreset.exe, and then hit Enter.
   

Step 5: Uninstall and reinstall the Xbox App to update it.

1. Click Start, and then type Windows Power Shell on the search box.
   
2. Right-click, and then select Run as administrator.
   
3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
   
4. Hit Enter.
   
5. Launch Windows Store and download the Xbox App.
   

Once done, try signing in again your account on your Xbox app and see if the same issue happens.

Let us know how it goes after performing the aforementioned solutions. We'd be glad to further assist you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello N1kza,



We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



Thank you for understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

I have tried all 3 solutions now and when I launch the xbox app I am still stuck with just the app having the black screen and the xbox logo in the middle pulsing.

i have the same issue. The OS shows the app is installed but it just does not load. Stuck at the green xbox logo screen for hours. Then i just close it.