XBOX app stuck on logo on startup

Hi Thia B, my name is Courtney and I would be happy to help.

I'm very sorry that you are going through this problem, I was just in a Microsoft thread where a user presented the same problem and the moderator named Geri M published several solutions to solve said problem with the Xbox App.

We would also like to suggest you follow the steps below. If you have done some of the steps below, you can skip them:

Step 1: Sign out of all accounts signed in on your PC, including the one you're trying to sign in to in your Xbox app.

Step 2: Run the Troubleshooter for Windows Apps on your computer by clicking the Run Troubleshooter button at this link. This process will check and resolve common problems with applications on your PC.

https://support.microsoft.com/help/4027498/windows-10-run-the-troubleshooter-for-apps

Step 3: Click this link for steps to perform a clean boot. This process will start Windows using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or update, or when you run a program in Windows.

https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows

Step 4: Restart Windows Store to clear the Store cache.
- Press Windows key + X on your keyboard.
- Click Command Prompt (Admin).
- Type wsreset.exe and then press Enter.

Step 5: Uninstall and reinstall the Xbox app to update it.
- Click Start and then type Windows PowerShell in the search box.
- Right click and then select Run as administrator.
- Type the following command to uninstall the Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage.
- Press enter.
- Launch the Windows Store and download the Xbox app.

Information source (Credits): https://answers.microsoft.com/thread/2157b3c5-0fd9-4122-b9dd-6d563dad10ab

Once this is done, try signing in to your account again on your Xbox app and see if the same issue occurs. Let me know if you have any other questions, I'll be happy to help you again.

Best regards,
Courtney.

My Xbox One SmartGlass app won't even start on my PC(Windows 8.1). It show the startup screen with the logo on, and paaaw the app shuts down. Any suggestions?

Tried it then with the controller unplugged, my mouse and keyboard werent even able to skip the studio logos during startup.

I restarted the app with the controller plugged in and confirmed that it is able to skip the studio logos

I have tried all 3 solutions now and when I launch the xbox app I am still stuck with just the app having the black screen and the xbox logo in the middle pulsing.

Are you talking about the xbox logo startup sound?? If so try a google search with "xbox startup sound mp3" I found numerous results...