Xbox App Stuck on Loading Screen & Install Location Not Showing

Discus and support Xbox App Stuck on Loading Screen & Install Location Not Showing in XBoX Games and Apps to solve the problem; Issue Description: I've been having major problems with the Xbox app on Windows. Every time I launch it, the app gets stuck on "Launching Xbox App" and... Discussion in 'XBoX Games and Apps' started by [Hidden]_854, May 23, 2025 at 9:03 AM.

  1. [Hidden]_854
    [Hidden]_854 Guest

    Xbox App Stuck on Loading Screen & Install Location Not Showing


    Issue Description: I've been having major problems with the Xbox app on Windows. Every time I launch it, the app gets stuck on "Launching Xbox App" and eventually crashes. Additionally, when I try to install new paid games through Game Pass, the section where it should show the installation location never appears, making it impossible to proceed with game installs.

    Troubleshooting Steps I've Tried: I've attempted several fixes, including (but not all)(please don't mention these if you have a fix):

    • Reinstalling the Xbox app
    • Resetting & repairing the Xbox app via Windows settings
    • Signing out and back in with the same Microsoft Store & Xbox account
    • Running the Windows Store Apps Troubleshooter
    • Checking storage settings and manually setting installation locations
    • Verifying & reinstalling Gaming Services via PowerShell
    • Ensuring Windows is up to date
    • Trying a different Windows user profile
    Unfortunately, none of these steps have resolved the issue. I've also attached images showing the problems in my settings and installation screen.

    Has anyone else faced this issue, or does anyone have other suggestions for fixing this? Any help would be greatly appreciated!

    Image: Whenever I try to install something on MS Store with PC Gamepass, the part where it showed the file location never loads, thus disallowing me to press "Install"


    Xbox App Stuck on Loading Screen & Install Location Not Showing [​IMG]


    This may be related to the screenshot above, which says, "There was a problem loading installation location. Try again."


    Xbox App Stuck on Loading Screen & Install Location Not Showing [​IMG]


    Very clearly signed in, yet it says I have an account mismatch. By the way-I do not. I made sure both my MS Store and Xbox accounts were the same and they are. Also, pressing review just says "Keep current settings" or something like "Create new account" which as expected, does nothing. Pressing "SIGN IN" below xbox account also does... Nothing.


    Xbox App Stuck on Loading Screen & Install Location Not Showing [​IMG]


    In relation to the ss above, it says I'm not signed in, but I am..


    Xbox App Stuck on Loading Screen & Install Location Not Showing [​IMG]


    AT THIS POINT IN TIME, ALL XBOX AND MICROSOFT SERVICE AND STATUS INDICATIONS ARE ONLINE WITH NO ISSUES.

    :)
     
    [Hidden]_854, May 23, 2025 at 9:03 AM
    #1
  2. AudioGasM Win User

    I'm getting Code: 0x800700B7 with new Xbox Beta App for Windows 10. (Can't install)

    i have the same issue. The OS shows the app is installed but it just does not load. Stuck at the green xbox logo screen for hours. Then i just close it.
  3. rocka4real Win User

    PC Games Pass Issue, cant see anything - Support is useless, plz help

    I have the same issue.

    The companion xbox console app shows all my games but the xbox app doesn't show my list of games.

    Under settings and General it says ' There was a problem loading installation locations. Try again.

    This issue only happened yesterday.

    Mayne error with the app?
  4. Travis ✔ Win User

    Games disappearing from game library when installing a game.

    I started installing another game and it happened again, the games in the my games and app section it stuck on a endless loading screen and im unable to load onto any other games as it says, this game took to long to load :(
  5. CountingSpore68 Win User

    Microsoft Rewards on xbox not opening

    Same issue on Xbox series X today.

    Tried : rebooting, uninstall app,…

    Nothing works. App stuck on loading screen then error 0x8027025a
  6. aldo gozali Win User

    i claim fallout 76 for free from amazon prime, but coudnt download it neither from microsoft store and xbox app

    nope, unfortunately, it didn't work for me, the Xbox app is still stuck at a loading screen. and for the Microsoft store, still, when I click the install button it turns the color from blue to grey, and afterward, i cannot click the install button again unless I close it and reopen it again.
Thema:

Xbox App Stuck on Loading Screen & Install Location Not Showing

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